# Chatwoot: The modern, open source, self-hosted customer support platform. Alternative to Intercom and Zendesk. - llms.txt Chatwoot is an open-source as well as cloud-based customer engagement platform. Manage all of your customer conversation channels from one place. Base URL: [https://chatwoot.com](https://chatwoot.com) ## Documentation - [Contributing Guide](https://chatwoot.com/docs/contributing-guide) - This guide will help you get started with Chatwoot! Thank you for taking an interest in contributing to Chatwoot. Before submitting your contribution, please make sure to take a moment and read through the following guidelines: - [API Documentation](https://chatwoot.com/docs/contributing-guide/api-documentation) - Chatwoot uses Swagger 2.0 for documenting the API. - [Chatwoot APIs](https://chatwoot.com/docs/contributing-guide/chatwoot-apis) - Chatwoot provides three types of APIs. This distinction is primarily based on the specific use cases for which these APIs are designed. - [Chatwoot Platform APIs](https://chatwoot.com/docs/contributing-guide/chatwoot-platform-apis) - The Chatwoot Platform APIs allow you to integrate a conversation management interface into your existing software stack. Installation admins can use these APIs to manage users, accounts, and roles. Additionally, these APIs can be used to sync authentication information from external systems into Chatwoot. - [Contributor Covenant Code of Conduct](https://chatwoot.com/docs/contributing-guide/code-of-conduct) - Our Pledge - [Common Errors](https://chatwoot.com/docs/contributing-guide/common-errors) - The following are some of the errors you might encounter while setting up the project. - [Chatwoot Community Guidelines](https://chatwoot.com/docs/contributing-guide/community-guidelines) - General Principles: - [Contributors](https://chatwoot.com/docs/contributing-guide/contributors) - You can find the full list of contributors at https://contributors.chatwoot.com/ - [Docker Setup](https://chatwoot.com/docs/contributing-guide/environment-setup/docker) - Pre-requisites - [Mac OS installation guide](https://chatwoot.com/docs/contributing-guide/environment-setup/mac-os) - Open terminal app and run the following commands - [Speed up your local development with Make](https://chatwoot.com/docs/contributing-guide/environment-setup/make) - Speed up your local development workflow with make commands. - [Ubuntu installation guide](https://chatwoot.com/docs/contributing-guide/environment-setup/ubuntu) - Open a terminal and run the following commands: - [Windows 10 Installation Guide](https://chatwoot.com/docs/contributing-guide/environment-setup/windows) - Requirements - [Environment variables](https://chatwoot.com/docs/contributing-guide/environment-variables) - For a complete set of production environment variables, please refer to Production Environment Variables Guide - [Setup Line app integration on your local machine](https://chatwoot.com/docs/contributing-guide/line-channel-setup) - Please follow the steps if you are trying to work with the Telegram integration on your local machine. - [Custom release guide for mobile app](https://chatwoot.com/docs/contributing-guide/mobile-app/custom-release-guide) - Set up Firebase for Push Notifications - [Setup guide for mobile app](https://chatwoot.com/docs/contributing-guide/mobile-app/setup-guide) - - Installation and setup - [Project Setup](https://chatwoot.com/docs/contributing-guide/project-setup) - This guide will help you to setup and run Chatwoot in development mode. Please make sure you have completed the environment setup. - [Reporting Security issues](https://chatwoot.com/docs/contributing-guide/security-reports) - Note//github.com/chatwoot/chatwoot/security - [Setup Telegram app integration on your local machine](https://chatwoot.com/docs/contributing-guide/telegram-channel-setup) - Please follow the steps if you are trying to work with the Telegram integration on your local machine. - [End-to-end testing with Cypress](https://chatwoot.com/docs/contributing-guide/tests/cypress) - Chatwoot uses Cypress for end-to-end testing. Use the following steps to run the tests on your local machine. - [Translate Chatwoot to your language](https://chatwoot.com/docs/contributing-guide/translation-guidelines) - Chatwoot uses American English by default. Each and every string available in Chatwoot can be translated to the language of your choice. Chatwoot uses Crowdin to manage the translation process. The updates from Crowdin is also included along with every release. - [Chatwoot User Guide](https://chatwoot.com/docs/product) - [How to bring your Dialogflow chatbot to Chatwoot?](https://chatwoot.com/docs/product/channels/live-chat/integrations/dialogflow) - Learn how to create a Dialogflow chatbot and integrate it with Chatwoot for efficient customer engagement. Follow the step-by-step guide. - [How to install live chat on a WordPress website?](https://chatwoot.com/docs/product/channels/live-chat/integrations/wordpress) - Learn how to install the Chatwoot live chat widget on your WordPress-powered website. Follow our step-by-step guide for easy installation. - [Self-hosted installation guide](https://chatwoot.com/docs/self-hosted) - This guide will help you to install and setup a production ready Chatwoot. - [Customize email notifications in Chatwoot](https://chatwoot.com/docs/self-hosted/configuration/email-notifications) - Chatwoot allows customization of email notifications in self hosted installations. - [How to enable IP identification in Chatwoot?](https://chatwoot.com/docs/self-hosted/configuration/enable-ip-logging) - Chatwoot lets you identify the user's location by geocoding the IP address. For IP Address geocoding, we support MaxmindDB services. This lookup provides methods for geocoding IP addresses without calling a remote API every time. You can follow the steps below to set up your self-hosted instance with the geocoding. - [Environment Variables](https://chatwoot.com/docs/self-hosted/configuration/environment-variables) - The .env File - [Configure an OAuth app for Outlook & Microsoft 365 emails](https://chatwoot.com/docs/self-hosted/configuration/features/email-channel/azure-app-setup) - Microsoft no longer permits the use of username and password to retrieve emails from Outlook & Microsoft 365 accounts. They have deprecated the basic auth option. To enable the Outlook/Microsoft 365 email channel in your self-hosted instance, you must configure an OAuth app. - [Configure Conversation Continuity with Email](https://chatwoot.com/docs/self-hosted/configuration/features/email-channel/conversation-continuity) - Conversation continuity - [Guide to setting up Conversation Continuity with SendGrid](https://chatwoot.com/docs/self-hosted/configuration/features/email-channel/conversation-continuity-using-sendgrid) - This doc will help you set up Conversation continuity with SendGrid. - [Configure an OAuth app for Gmail](https://chatwoot.com/docs/self-hosted/configuration/features/email-channel/google-workspace-setup) - At present, Gmail integration operates through less-secure apps. However, as of June 15, 2024, Google Workspace will cease to support these less-secure apps. This will affect the Gmail integration in Chatwoot. To ensure that your Gmail integration continues to work, you will need to set up an OAuth app in Google Workspace. - [Setting up Email Channel](https://chatwoot.com/docs/self-hosted/configuration/features/email-channel/setup) - Configure Email Channel - [Setting Up Facebook](https://chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup) - To use Facebook Channel, you have to create a Facebook app in the developer portal. You can find more details about creating Facebook apps here. - [Setting Up Instagram Account](https://chatwoot.com/docs/self-hosted/configuration/features/integrations/instagram-channel-setup) - 1. A valid facebook account. - [Setting Up Slack Integration](https://chatwoot.com/docs/self-hosted/configuration/features/integrations/slack-integration-setup) - Setting up Chatwoot Slack integration involves 5 steps. - [Help Center](https://chatwoot.com/docs/self-hosted/configuration/help-center) - Help center allows you to create a portal and add articles from the chatwoot app dashboard. You can point to these help center portal articles from your main site and display them as your public-facing help center. - [Chatwoot Production deployment guide](https://chatwoot.com/docs/self-hosted/deployment/architecture) - This guide will help you to deploy Chatwoot to production! - [AWS Chatwoot deployment guide](https://chatwoot.com/docs/self-hosted/deployment/aws) - The following is a reference HA architecture guide for deploying Chatwoot on AWS. For a cloud-native deployment, use our helm charts with AWS Elastic Kubernetes Service(EKS). - [AWS Chatwoot deployment guide](https://chatwoot.com/docs/self-hosted/deployment/aws-marketplace) - The following is the guide for deploying Chatwoot on AWS using the marketplace listing. Use our helm charts with AWS Elastic Kubernetes Service(EKS) for a cloud-native deployment. - [Azure Chatwoot deployment guide](https://chatwoot.com/docs/self-hosted/deployment/azure) - This guide will deploy chatwoot on a single VM in Azure. For a cloud native deployment, use our helm charts with Azure Kubernetes Service(AKS). - [Backing Up Your Chatwoot Installation](https://chatwoot.com/docs/self-hosted/deployment/backup) - Backups are crucial for any software system, including Chatwoot, for several reasons: - [Caprover Chatwoot Production deployment guide](https://chatwoot.com/docs/self-hosted/deployment/caprover) - Caprover Overview - [Chatwoot CTL](https://chatwoot.com/docs/self-hosted/deployment/chatwoot-ctl) - Introduction - [Deploy Chatwoot to Clever Cloud](https://chatwoot.com/docs/self-hosted/deployment/clevercloud) - Clever Cloud is a PaaS platform where you can deploy your applications with ease. To setup Chatwoot on Clever Cloud, you can follow the steps described below. - [Cloudron Chatwoot deployment guide](https://chatwoot.com/docs/self-hosted/deployment/cloudron) - Cloudron Overview - [DigitalOcean Chatwoot deployment guide](https://chatwoot.com/docs/self-hosted/deployment/digital-ocean) - This guide will deploy chatwoot on a single droplet in DigitalOcean. For a cloud native deployment, go with - [Docker Chatwoot Production deployment guide](https://chatwoot.com/docs/self-hosted/deployment/docker) - Pre-requisites - [Deploying Chatwoot on Easypanel](https://chatwoot.com/docs/self-hosted/deployment/easypanel) - Easypanel it's a modern server control panel. You can use it to deploy Chatwoot on your own server. - [Elestio Chatwoot fully managed deployment guide](https://chatwoot.com/docs/self-hosted/deployment/elestio) - Deploy to Elestio with one-click - [GCP Chatwoot deployment guide](https://chatwoot.com/docs/self-hosted/deployment/gcp) - This guide will deploy chatwoot on a single VM in GCP. For a cloud native deployment, use our helm charts with Google Kubernetes Engine(GKE). - [Deploy Chatwoot on Kubernetes using Helm Charts](https://chatwoot.com/docs/self-hosted/deployment/helm-charts) - This guide will help you to deploy a production ready Chatwoot instance with Helm Charts. - [Heroku Chatwoot Production deployment guide](https://chatwoot.com/docs/self-hosted/deployment/heroku) - Deploying on Heroku - [Production deployment guide for Linux VM](https://chatwoot.com/docs/self-hosted/deployment/linux-vm) - Deploying to Linux VM - [Configuring Cloudfront with Chatwoot](https://chatwoot.com/docs/self-hosted/deployment/performance/cloudfront-cdn) - This document helps you to configure Cloudfront as the asset host for Chatwoot. If you have a high traffic website, we would recommend setting up a CDN for Chatwoot. - [Optimizing Configuration for Maximum Performance](https://chatwoot.com/docs/self-hosted/deployment/performance/optimizing-configurations) - This document helps you to fine-tune various configuration values available in Chatwoot to extract the maximum performance out of your Chatwoot Installation. - [Chatwoot Self Hosted Requirements](https://chatwoot.com/docs/self-hosted/deployment/requirements) - This page incldues useful information on the requirements that are needed to install and run Chatwoot on your servers. - [Restack Chatwoot production deployment guide](https://chatwoot.com/docs/self-hosted/deployment/restack) - Getting Started - [Configure GCS as storage in Chatwoot](https://chatwoot.com/docs/self-hosted/deployment/storage/gcs-bucket) - Chatwoot supports Google Cloud storage as the storage provider. To enable GCS in Chatwoot, follow the below mentioned steps. - [Configuring S3 Bucket as storage in Chatwoot](https://chatwoot.com/docs/self-hosted/deployment/storage/s3-bucket) - Using Amazon S3 - [Configure Cloud Storage](https://chatwoot.com/docs/self-hosted/deployment/storage/supported-providers) - Using Amazon S3 - [Troubleshooting a Chatwoot installation](https://chatwoot.com/docs/self-hosted/deployment/troubleshooting) - Troubleshooting - [Upgrading your Chatwoot installation](https://chatwoot.com/docs/self-hosted/deployment/upgrade) - Linux VM - [Managing Enterprise Edition Features](https://chatwoot.com/docs/self-hosted/enterprise-edition) - Chatwoot Enterprise Edition is a proprietary version of Chatwoot software designed for larger organizations that require advanced features such as Whitelabeling, SLA Management, Audit Logs, Agent Capacity Managment, etc. It is developed from the same GitHub repository as the Community Edition but includes additional, proprietary features aimed at supporting commercial business needs. - [Frequently asked questions](https://chatwoot.com/docs/self-hosted/faq) - This document is a place to search for frequently asked questions in the Chatwoot community about the processes, support and best practices. - [APM and Tracing](https://chatwoot.com/docs/self-hosted/monitoring/apm-and-error-monitoring) - Chatwoot supports various APM and monitoring tools. - [Rate Limiting](https://chatwoot.com/docs/self-hosted/monitoring/rate-limiting) - To protect the system from abusive requests, Chatwoot makes use of rack_attack gem. - [Super admin Console](https://chatwoot.com/docs/self-hosted/monitoring/super-admin-sidekiq) - You will need a user account with super admin privileges to access the super admin console and Sidekiq console. - [Running Chatwoot in Restricted Instances](https://chatwoot.com/docs/self-hosted/restricted-instances) - This guide outlines the necessary configurations for deploying Chatwoot in environments with restricted internal networks, ensuring full functionality and compliance. - [Chatwoot database migration](https://chatwoot.com/docs/self-hosted/runbooks/migrate-chatwoot-database) - Chatwoot database migration - [Telemetry](https://chatwoot.com/docs/self-hosted/telemetry) - Chatwoot tracks usage of its products which helps the team to improve and deliver better software. You can opt-out of this telemetry at any time. - [Start the engine: Intro to Chatwoot and customer engagement.](https://chatwoot.com/hc/user-guide/articles/1673260810-getting-started-chatwoot-101) - If you are new to Chatwoot or to the ways in which you can interact with your customers and web visitors, we have designed this tutorial for you. - [Chatwoot Glossary](https://chatwoot.com/hc/user-guide/articles/1677141565-chatwoot-glossary) - Learn all the key terms used in Chatwoot and navigate it like a pro. Enhance your understanding of Chatwoot and engage better with your customers. - [Lesson 1: Your first Chatwoot conversation](https://chatwoot.com/hc/user-guide/articles/1677229173-lesson-1-your-first-chatwoot-conversation) - The first lesson explains the working of Chatwoot and how to use it to engage with your customers. - [Lesson 2: Dashboard Basics](https://chatwoot.com/hc/user-guide/articles/1677231493-lesson-2-dashboard-basics) - The second lesson explains all the key things you can do on the Chatwoot dashboard to effectively communicate with your customers. - [Lesson 3 (a): Mastering core features](https://chatwoot.com/hc/user-guide/articles/1677235281-lesson-3-a-mastering-core-features) - The first part of the third lesson explains the core features of Chatwoot. How to find and use them effectively for smooth customer communication. - [Lesson 3 (b): Mastering core features](https://chatwoot.com/hc/user-guide/articles/1677237449-lesson-3-b-mastering-core-features) - The second part of the third lesson explains the core features of Chatwoot. How to find and use them effectively for smooth customer communication. - [Lesson 4: Complete your customer engagement suite](https://chatwoot.com/hc/user-guide/articles/1677238266-lesson-4-complete-your-customer-engagement-suite) - The fourth lesson explains how to select and add the best channels in Chatwoot to have a whole customer engagement arsenal. - [Creating a Chatwoot Account](https://chatwoot.com/hc/user-guide/articles/1677242820-create-your-chatwoot-account) - This guide will help you create your account on Chatwoot cloud or any self-hosted Chatwoot installations. - [Customizing your personal profile](https://chatwoot.com/hc/user-guide/articles/1677477447-customizing-your-personal-profile) - This guide explains how to set up your personal profile with your image/avatar, display name, personal message signature, password and more. - [Updating your General settings](https://chatwoot.com/hc/user-guide/articles/1677480617-customizing-your-general-settings) - This guide helps you update your organization’s information like the name or language used in your Chatwoot account. - [Adding Agents](https://chatwoot.com/hc/user-guide/articles/1677482414-adding-agents) - This guide helps you bring your team members to Chatwoot as agents. Agents can view and reply to messages from your customers. - [Adding inboxes](https://chatwoot.com/hc/user-guide/articles/1677492191-adding-inboxes) - This guide helps you connect your inboxes like live web chat, social media accounts or messenger accounts to Chatwoot to engage with your customers. - [Adding teams](https://chatwoot.com/hc/user-guide/articles/1677492970-adding-teams) - This guide explains how to create teams in your Chatwoot account. Teams let you organize your agents into groups based on their responsibilities. - [How to add labels?](https://chatwoot.com/hc/user-guide/articles/1677496066-how-to-add-labels) - This guide explains the process of creating a label for your account. Labels help you easily categorize conversations and manage your workflow. - [How to use Agent bots?](https://chatwoot.com/hc/user-guide/articles/1677497472-how-to-use-agent-bots) - Learn how Agent bots can streamline your customer query handling by serving as a dedicated bot for your inboxes. - [Understanding Contacts](https://chatwoot.com/hc/user-guide/articles/1677498364-understanding-contacts) - Learn using the Contacts feature on Chatwoot. From uploading & reading filters to grouping contacts & adding important notes, this guide covers everything. - [How to create saved reply templates with Canned Responses?](https://chatwoot.com/hc/user-guide/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses) - This guide explains how you can use canned responses to save replies to frequently asked questions. This helps reduce an agent's response time. - [How to create and use custom attributes?](https://chatwoot.com/hc/user-guide/articles/1677502327-how-to-create-and-use-custom-attributes) - Custom attributes let you track custom info about a conversation or customer, like order history or sign up date. This guide explains how to set this up for your account. - [How to enable CSAT surveys?](https://chatwoot.com/hc/user-guide/articles/1677503828-how-to-enable-csat-surveys) - Learn how to enable CSAT surveys in Chatwoot and gather valuable feedback from your customers after each conversation is resolved. - [Website live chat settings explained](https://chatwoot.com/hc/user-guide/articles/1677580558-website-live-chat-settings-explained) - A step-by-step guide to help you get your website live chat widget up and running using Chatwoot. - [How to send additional user information to Chatwoot using SDK?](https://chatwoot.com/hc/user-guide/articles/1677587234-how-to-send-additional-user-information-to-chatwoot-using-sdk) - This guide explains the Chatwoot website SDK settings. This helps you send user information to Chatwoot. - [How to enable identity validation in Chatwoot?](https://chatwoot.com/hc/user-guide/articles/1677587479-how-to-enable-identity-validation-in-chatwoot) - Identity validation helps ensure private conversations between your customers and support agents. It also helps with disallowing impersonation. - [How to enable dark mode on live-chat widget?](https://chatwoot.com/hc/user-guide/articles/1677587636-how-to-enable-dark-mode-on-live_chat-widget) - This guide helps you set up dark mode for the Chatwoot live-chat widget on your website. - [How to continue conversations through email?](https://chatwoot.com/hc/user-guide/articles/1677587761-how-to-continue-conversations-through-email) - Your customers can continue their chat conversations with your agents through email threads. This guide explains how. - [How to install live chat using Google Tag Manager?](https://chatwoot.com/hc/user-guide/articles/1677588225-how-to-install-live-chat-using-google-tag-manager) - Learn how to install the Chatwoot live chat widget on your website using Google Tag Manager. Follow our step-by-step guide for easy installation. - [How to install live chat on a Docusaurus website?](https://chatwoot.com/hc/user-guide/articles/1677669621-how-to-install-live-chat-on-a-docusaurus-website) - Learn how to install the Chatwoot live chat widget on your Docusaurus-powered website. Follow our step-by-step guide for easy installation. - [How to install live chat on a WordPress website?](https://chatwoot.com/hc/user-guide/articles/1677669989-how-to-install-live-chat-on-a-word_press-website) - Learn how to install the Chatwoot live chat widget on your WordPress-powered website. Follow our step-by-step guide for easy installation. - [How to install live chat on a Gatsby website?](https://chatwoot.com/hc/user-guide/articles/1677671443-how-to-install-live-chat-on-a-gatsby-website) - Learn how to install the Chatwoot live chat widget on your Gatsby-powered website. Follow our step-by-step guide for easy installation. - [How to install live chat on a Webflow website?](https://chatwoot.com/hc/user-guide/articles/1677671793-how-to-install-live-chat-on-a-webflow-website) - Learn how to install the Chatwoot live chat widget on your Webflow website. Follow our step-by-step guide for easy installation. - [How to install live-chat on a React Native app?](https://chatwoot.com/hc/user-guide/articles/1677672686-how-to-install-live_chat-on-a-react-native-app) - Learn how to install Chatwoot live chat on your React Native application. Follow our step-by-step guide for quick installation. - [How to install live-chat on a Next.js app?](https://chatwoot.com/hc/user-guide/articles/1677676986-how-to-install-live_chat-on-a-next-js-app) - Learn how to install Chatwoot live chat on your Next.js application. Follow our step-by-step guide for quick installation. - [How to install live-chat on a Vue.js app?](https://chatwoot.com/hc/user-guide/articles/1677677232-how-to-install-live_chat-on-a-vue-js-app) - Learn how to install Chatwoot live chat widget on your Vue.js application. Follow our step-by-step guide for effortless installation. - [How to use Conversation Filters?](https://chatwoot.com/hc/user-guide/articles/1677688192-how-to-use-conversation-filters) - You can filter your conversations using different criteria. This step-by-step guide illustrates the process. - [How to use pre-chat forms?](https://chatwoot.com/hc/user-guide/articles/1677688647-how-to-use-pre_chat-forms) - Collect vital customer info before starting a conversation & provide personalized support. This step-by-step guide helps you get started with pre-chat forms in Chatwoot. - [How to create interactive messages?](https://chatwoot.com/hc/user-guide/articles/1677689344-how-to-use-interactive-messages) - A step-by-step guide to creating message types like cards and forms directly in the Chatwoot web widget. - [How to use Automation?](https://chatwoot.com/hc/user-guide/articles/1677689800-how-to-use-automation) - This comprehensive guide explains how automation works in Chatwoot and how you can use it to maximize your team's efficiency. - [How to setup a WebSocket connection?](https://chatwoot.com/hc/user-guide/articles/1677691027-how-to-setup-a-web_socket-connection) - Connect with Chatwoot's WebSocket for real-time updates on platform events. Follow our guide for simple setup instructions using a token. - [How to use Dashboard Apps?](https://chatwoot.com/hc/user-guide/articles/1677691702-how-to-use-dashboard-apps) - Learn how to integrate custom apps into your Chatwoot dashboard with our step-by-step guide. - [How to use webhooks?](https://chatwoot.com/hc/user-guide/articles/1677693021-how-to-use-webhooks) - Webhooks are HTTP callbacks set up for an account. This detailed guide explains adding and configuring webhooks in Chatwoot. - [How to read Overview Reports (realtime)?](https://chatwoot.com/hc/user-guide/articles/1677693459-how-to-read-overview-reports-realtime) - This guide explains the various metrics seen in your Overview report. This helps you in getting real-time updates on your account. - [How to read CSAT Reports?](https://chatwoot.com/hc/user-guide/articles/1677693868-how-to-read-csat-reports) - Learn how to analyze your CSAT reports and gain valuable insights into your customer satisfaction levels. - [Reading Conversations, Agents, Labels, Inbox, and Team Reports.](https://chatwoot.com/hc/user-guide/articles/1677694691-reading-conversations-agents-labels-inbox-and-team-reports) - [Languages supported in Chatwoot](https://chatwoot.com/hc/user-guide/articles/1677695546-languages-supported-in-chatwoot) - Chatwoot natively supports 30+ languages. With our guide, you can use your preferred language on Chatwoot's dashboard and live chat widget. - [Assigning conversations in a round-robin fashion.](https://chatwoot.com/hc/user-guide/articles/1677696868-assigning-conversations-in-a-round_robin-fashion) - Our step-by-step guide will show you how to assign conversations evenly and fairly, ensuring all team members have an equal workload. - [Working with command bar](https://chatwoot.com/hc/user-guide/articles/1677697180-working-with-command-bar) - Maximize your productivity with Chatwoot's command bar feature. Navigate around the app or perform quick conversation actions with a simple shortcut. - [Working with keyboard shortcuts](https://chatwoot.com/hc/user-guide/articles/1677698168-working-with-keyboard-shortcuts) - To make the Chatwoot experience smoother, we have configured some keyboard shortcuts within your account. This guide explains what each shortcut does. - [Group chats with filters, save as folders](https://chatwoot.com/hc/user-guide/articles/1677698771-group-chats-with-filters-save-as-folders) - Stay organized with Chatwoot's conversation folders. Our guide explains how to quickly filter and save conversations for quick access in the sidebar. - [How to use Campaigns?](https://chatwoot.com/hc/user-guide/articles/1677738682-how-to-use-campaigns) - With Campaigns, you can send proactive messages to your customers and engage them. Learn about using the ongoing and one off campaigns in Chatwoot. - [How to bring your Dialogflow chatbot to Chatwoot?](https://chatwoot.com/hc/user-guide/articles/1677743452-how-to-integrate-your-dialogflow-chatbot-with-chatwoot) - Learn how to create a Dialogflow chatbot and integrate it with Chatwoot for efficient customer engagement. Follow the step-by-step guide. - [Group your contacts into custom segments.](https://chatwoot.com/hc/user-guide/articles/1677748953-group-your-contacts-using-filters-and-save-them-as-custom-segments) - Learn how to save custom Contact Segments in Chatwoot. Organize your contacts and access them anytime to answer crucial business questions. - [How to answer conversations from Slack?](https://chatwoot.com/hc/user-guide/articles/1677774874-how-to-answer-conversations-from-slack) - Integrate Chatwoot with Slack to manage inbox conversations in your workspace. Learn how in this detailed guide for seamless customer support. - [Enterprise Edition](https://chatwoot.com/hc/user-guide/articles/1677776492-enterprise-edition) - Chatwoot's Enterprise Edition offers advanced features to help organizations manage large-scale customer communication. - [Mobile app for iOS](https://chatwoot.com/hc/user-guide/articles/1677776959-mobile-app-for-i_os) - Access your Chatwoot account on the go. Download the iOS Chatwoot mobile app. - [Mobile app for Android](https://chatwoot.com/hc/user-guide/articles/1677777866-mobile-app-for-android) - Manage your Chatwoot conversations on the go. Download the Android Chatwoot mobile app by following these steps. - [Which cookies are used by Chatwoot?](https://chatwoot.com/hc/user-guide/articles/1677778232-which-cookies-are-used-by-chatwoot) - Chatwoot uses some cookies to be able to function properly. This document lists such cookies. - [How to setup a Facebook channel?](https://chatwoot.com/hc/user-guide/articles/1677778588-how-to-setup-a-facebook-channel) - Interact with your customers from Facebook. Follow these step-by-step instructions. - [How to setup an Instagram channel?](https://chatwoot.com/hc/user-guide/articles/1677829420-how-to-setup-an-instagram-channel) - Interact with your customers from Instagram. Follow these step-by-step instructions. - [How to setup a Twitter channel?](https://chatwoot.com/hc/user-guide/articles/1677831888-how-to-setup-a-twitter-channel) - With a Twitter inbox, you can manage both tweets mentioning you and your Twitter DMs from Chatwoot. Follow these steps to create a Twitter inbox in Chatwoot. - [How to setup a WhatsApp channel?](https://chatwoot.com/hc/user-guide/articles/1677832735-how-to-setup-a-whats_app-channel) - You can connect your WhatsApp business account to Chatwoot using three API providers. This guide gives detailed steps. - [How to setup a Telegram channel?](https://chatwoot.com/hc/user-guide/articles/1677838569-how-to-setup-a-telegram-channel) - Interact with your customers from Telegram. Follow this step-by-step guide. - [How to setup a Line channel?](https://chatwoot.com/hc/user-guide/articles/1677838977-how-to-setup-a-line-channel) - Interact with your customers from Line. Follow these step-by-step instructions. - [How to create an API channel inbox?](https://chatwoot.com/hc/user-guide/articles/1677839703-how-to-create-an-api-channel-inbox) - Integrate with API channel and start engaging your customers. - [How to setup an Email channel?](https://chatwoot.com/hc/user-guide/articles/1677843043-how-to-setup-an-email-channel) - Follow step-by-step instructions for creating an email inbox & configuring settings for Gmail and Microsoft users. Get your inbox up & running today. - [How to setup an SMS channel?](https://chatwoot.com/hc/user-guide/articles/1677846958-how-to-setup-an-sms-channel) - You can engage your contacts through SMS using two API providers in Chatwoot. This guide explains the steps in detail. - [How to get an SSL certificate for your Help Center's custom domain?](https://chatwoot.com/hc/user-guide/articles/1677855950-generate-ssl-certificate) - We provide SSL certificates through the Chatwoot domain to ensure the security of your help documentation. - [How to set up a Help Center?](https://chatwoot.com/hc/user-guide/articles/1677861202-how-to-setup-a-help-center) - Learn how to set up a Help Center for your customers in Chatwoot with this step-by-step guide. Create a portal, add articles, and customize it for your needs. - [How to use template variables?](https://chatwoot.com/hc/user-guide/articles/1679579699-template-variables) - Personalize your messages by inserting dynamic content tailored to each recipient. - [How to translate messages with Google Translate?](https://chatwoot.com/hc/user-guide/articles/1679916448-how-to-translate-your-messages-with-google-translate) - Translate customers' messages in one click. Avoid the back-and-forth & provide a seamless customer experience. - [How to enable video calls with Dyte integration?](https://chatwoot.com/hc/user-guide/articles/1679928145-how-to-enable-video-calls-with-dyte-integration) - Support your customers with Chatwoot's video-calling feature and provide quick resolutions. - [How to use Macros?](https://chatwoot.com/hc/user-guide/articles/1679978392-how-to-use-macros) - Macros let you run a sequence of actions like labeling a conversation, sending an attachment, etc., in one click. - [How to assign a priority](https://chatwoot.com/hc/user-guide/articles/1682679737-how-to-assign-a-priority) - [How to enhance conversations with OpenAI integration?](https://chatwoot.com/hc/user-guide/articles/1683707349-openai) - Learn how to enhance your customer conversations with Chatwoot's OpenAI integration. Get AI-powered suggestions in real time. - [How to use Audit Logs?](https://chatwoot.com/hc/user-guide/articles/1692251809-how-to-use-audit-logs) - Audit Logs keep a record of the activities occurring in your account, which you can track to audit your account, team, or services. - [How to use omnichannel message signature?](https://chatwoot.com/hc/user-guide/articles/1695209306-how-to-use-the-omnichannel-message-signature) - A comprehensive guide to crafting and using omnichannel message signatures in Chatwoot. - [How to migrate from Freshdesk to Chatwoot?](https://chatwoot.com/hc/user-guide/articles/1696159781-how-to-migrate-from-freshdesk-to-chatwoot) - If you're currently using Freshdesk and want to switch to Chatwoot, this guide will walk you through the step-by-step migration process. - [How to migrate from Intercom to Chatwoot?](https://chatwoot.com/hc/user-guide/articles/1696162098-how-to-migrate-from-intercom-to-chatwoot) - If you're currently using Intercom and want to switch to Chatwoot, this guide will walk you through the step-by-step migration process. - [How to migrate from Zendesk to Chatwoot?](https://chatwoot.com/hc/user-guide/articles/1696162432-how-to-migrate-from-zendesk-to-chatwoot) - If you're currently using Zendesk and want to switch to Chatwoot, this guide will walk you through the step-by-step migration process. - [How to migrate from Front to Chatwoot?](https://chatwoot.com/hc/user-guide/articles/1696163019-how-to-migrate-from-front-to-chatwoot) - If you're currently using Front and want to switch to Chatwoot, this guide will walk you through the step-by-step migration process. - [What we don't cover in Chatwoot Free Trial](https://chatwoot.com/hc/user-guide/articles/1699010044-what-we-don-t-cover-in) - Explore Chatwoot's 15-day Free Trial: Most features included; find out what's not. - [Wildcard URL support in website live-chat campaigns](https://chatwoot.com/hc/user-guide/articles/1712785075-wildcard-url-support-in-website-live_chat-campaigns) - [Service Level Agreements](https://chatwoot.com/hc/user-guide/articles/1713167310-service-level-agreemtns) - [How to read the SLA Reports](https://chatwoot.com/hc/user-guide/articles/1713170964-how-to-read-the-sla-reports) - [How to read Conversations Reports?](https://chatwoot.com/hc/user-guide/articles/1724140319-how-to-read-conversations-report) - [How to read Bot Reports?](https://chatwoot.com/hc/user-guide/articles/1724141456-how-to-read-the-bot-reports) - [How to read SLA Reports?](https://chatwoot.com/hc/user-guide/articles/1724145182-how-to-read-sla-reports) - [Setting up notifications](https://chatwoot.com/hc/user-guide/articles/1731478912-setting-up-notifications) - [How to enable push notifications in your browser](https://chatwoot.com/hc/user-guide/articles/1731484809-how-to-enable-push-notifications-in-your-browser) - [Chatwoot User Guide](https://chatwoot.com/hc/user-guide/en) - [Advanced features explained](https://chatwoot.com/hc/user-guide/en/categories/advanced-features-explained) - [Apps and Integrations](https://chatwoot.com/hc/user-guide/en/categories/apps-and-integrations) - [Best practices](https://chatwoot.com/hc/user-guide/en/categories/best-practices) - [Chatwoot 101](https://chatwoot.com/hc/user-guide/en/categories/chatwoot-101) - Learn how to use Chatwoot effectively and make the most of its features to enhance customer support and engagement. - [Features explained](https://chatwoot.com/hc/user-guide/en/categories/features-explained) - [Help Center](https://chatwoot.com/hc/user-guide/en/categories/help-center) - [Migrations](https://chatwoot.com/hc/user-guide/en/categories/migrations) - Guides to help with a smooth transition from other platforms, such as Zendesk, Freshdesk, Intercom, etc, to Chatwoot. - [Other channels](https://chatwoot.com/hc/user-guide/en/categories/other-channels) - [Other topics](https://chatwoot.com/hc/user-guide/en/categories/other-topics) - [Reports](https://chatwoot.com/hc/user-guide/en/categories/reports) - [Setup account](https://chatwoot.com/hc/user-guide/en/categories/setup-account) - Get started with Chatwoot. This section guides you through the basic setup and introduces fundamental concepts in Chatwoot. - [Website live chat](https://chatwoot.com/hc/user-guide/en/categories/website-live-chat) ## Features - [Let Chatwoot manage your agents’ workload](https://chatwoot.com/features/agent-capacity) - Set limits to auto-assigning conversations to your agents. - [Track your agents’ performance, with auto-updating reports](https://chatwoot.com/features/agent-reports) - View important KPIs about your agents, right from your Chatwoot Dashboard. - [Track and trace account activities with ease](https://chatwoot.com/features/audit-logs) - Conduct audits, stay secure, and stay compliant with detailed audit logs. - [Work smarter with Automations](https://chatwoot.com/features/automations) - Save time by automating your repetitive tasks streamlining your workflows. - [Perform key actions on multiple conversations at once](https://chatwoot.com/features/bulk-actions) - Enhance your productivity by bulk updating your conversations from the Chatwoot Dashboard. - [Let customers know you’re not available to answer their questions](https://chatwoot.com/features/business-hours) - Set office hours for your inbox channels, and display a custom Unavailable Message to your visitors. - [Super quick responses to customer conversations. Super productive agents.](https://chatwoot.com/features/canned-responses) - Canned responses to frequently asked questions can help you cut down on repetitive conversations and save replies to simple, single-answer questions. - [Chatwoot's omnichannel platform](https://chatwoot.com/features/channels) - Chat with your customers through multiple channels like email, website live chat, social media platforms and more – all from one place. - [Automate conversations with chatbots](https://chatwoot.com/features/chatbots) - On Chatwoot, you can easily integrate with popular chatbot platforms to automate your conversations - [⌘ + K your way into productivity](https://chatwoot.com/features/command-bar) - The command bar opens up with a simple shortcut and lets you jump to any page or action. It also suggests smart actions based on where you are in your dashboard. - [Note down important info about your contacts](https://chatwoot.com/features/contact-notes) - Never lose sight of your contacts, by simply adding notes to them. - [Organize your contacts into segments](https://chatwoot.com/features/contact-segments) - Group your contacts using filters and save them into segments. - [Get detailed insights into your conversations](https://chatwoot.com/features/conversation-reports) - Track important metrics and KPIs about your conversations. - [Send and track Customer Satisfaction surveys on autopilot](https://chatwoot.com/features/csat-reports) - Put your customers first with Chatwoot's support suite and CSAT integration. Communicate, collect feedback, and improve your service for achieving transformative customer satisfaction. - [Manage your email customer interactions from Chatwoot](https://chatwoot.com/features/email-integration) - Connect your email with Chatwoot, manage your threads without leaving the Dashboard. - [Stay connected with your customers on Facebook](https://chatwoot.com/features/facebook-integration) - Connect your Facebook account with Chatwoot, manage your Messenger DMs without leaving the Dashboard. - [Help Center](https://chatwoot.com/features/help-center) - Chatwoot's help center software helps you create a knowledge base for your customers. It's easy to use and integrates with your live chat widget. - [Get insights into your inboxes, with auto-updating reports](https://chatwoot.com/features/inbox-reports) - See which of your inboxes get the most activity, and what the resolution times look like. - [Stay connected with your customers on Instagram](https://chatwoot.com/features/instagram-integration) - Connect your Instagram business account with Chatwoot, manage your customer interactions without leaving the Dashboard. - [Chatwoot Integrations](https://chatwoot.com/features/integrations) - Engage seamlessly with your customers. Learn about Chatwoot's native app integrations and never slow down. - [Master Chatwoot with Keyboard Shortcuts](https://chatwoot.com/features/keyboard-shortcuts) - Work faster, and better, and improve your productivity with Keyboard Shortcuts. - [Your conversations’ health report, filtered by labels](https://chatwoot.com/features/label-reports) - See which labels get the most conversations, and how long it takes to resolve them. - [Easily organize your conversations with labels](https://chatwoot.com/features/labels) - Be better organized about conversations by labelling them for future reference. - [Manage your Line customer interactions from Chatwoot](https://chatwoot.com/features/line-integration) - Connect your Line account with Chatwoot, manage your customer messages without leaving the Dashboard. - [Live Chat platform by Chatwoot](https://chatwoot.com/features/live-chat) - Chatwoot's live chat software makes it easy for your customers to interact with you and get answers in real-time. - [View the status of your conversations and agents in real-time](https://chatwoot.com/features/live-view-of-reports) - See the live view of your available agents, open conversations, and more – on one screen. - [User context on your fingertips, faster resolutions](https://chatwoot.com/features/pre-chat-forms) - Collect info about a contact/conversation before entering into a conversation with them, with pre-chat forms. - [Work together with your team to solve customer queries](https://chatwoot.com/features/private-notes) - Privately discuss customer queries with your teammates, before replying to conversations. - [Chatwoot: A shared inbox for your team](https://chatwoot.com/features/shared-inbox) - Chatwoot creates a shared inbox for your team to manage multi-channel support tickets and collaborate using private notes, saved replies etc. - [Slack x Chatwoot: for a super productive you.](https://chatwoot.com/features/slack-integration) - Use Slack to answer your customer queries coming in Chatwoot. - [Manage your SMS customer interactions from Chatwoot](https://chatwoot.com/features/sms-integration) - Connect your phone number with Chatwoot, manage your business SMS without leaving the Dashboard. - [Track how each of your teams is performing, with auto-updating reports](https://chatwoot.com/features/team-reports) - Get insight into your teams – see which ones get the most conversations, what the resolution times look like, and more. - [Organize your agents into teams](https://chatwoot.com/features/teams) - Create internal teams in your account to assign them conversations when working collaboratively. - [Manage your Telegram customer interactions from Chatwoot](https://chatwoot.com/features/telegram-integration) - Connect your Telegram account with Chatwoot, manage your customer messages without leaving the Dashboard. - [Manage your Twitter interactions from Chatwoot](https://chatwoot.com/features/twitter-integration) - Connect your Twitter account with Chatwoot, manage tweets and DMs without leaving the Dashboard. - [Communicate with your customers on WhatsApp, hassle-free.](https://chatwoot.com/features/whatsapp-for-business) - Join your customers on the world's most used messaging app with Chatwoot's official WhatsApp integration. - [Chatwoot Pricing](https://chatwoot.com/pricing/self-hosted-plans) - Chatwoot helps 15000+ organizations to manage their customer engagement workflows. Host data on your infrastructure and get started. ## Optional - [Chatwoot: The modern, open source, self-hosted customer support platform. Alternative to Intercom and Zendesk.](https://chatwoot.com) - Chatwoot is an open-source as well as cloud-based customer engagement platform. Manage all of your customer conversation channels from one place. - [Chatwoot Blog](https://chatwoot.com/blog) - Read through our learnings, stories, and tips about creating the best customer service strategies, driving Engineering results, and more. - [2.0 release, EE Edition, et al.](https://chatwoot.com/blog/2-0-release-ee-edition-et-al) - Announcing Chatwoot 2.0! This version brings improvements to the product stability, adds new features, and brings a complete design overhaul. This release also marks our first Enterprise edition offering. - [Woot Journals: 2020 - The year in review](https://chatwoot.com/blog/2020-year-in-review) - A blog about the progress we made in 2020. 2020 was an overwhelming year for everyone globally due to a global pandemic, concerns over political unrest and racial injustice, climate change etc… - [2022 in review: Improving customer communications every day](https://chatwoot.com/blog/2022-year-in-review) - 2022 has been fun to build Chatwoot and a community around it. We thank you for keeping us going throughout this and many more years to come. Let us do a quick replay––2022 in retrospect. - [50,000 Installations of Chatwoot](https://chatwoot.com/blog/50-000-installations-of-chatwoot) - I’m excited to share that we have crossed 50,000 self-hosted production installations of Chatwoot. What is Chatwoot? Chatwoot is an open-source support tool built as an alternative to Intercom and Zendesk. - [Leveraging AI in Chatwoot: Compose, Optimize, Summarize](https://chatwoot.com/blog/ai-in-chatwoot) - Introducing exciting AI features in Chatwoot! Welcome your conversation sidekick, which effortlessly helps you compose, optimize, & summarize. Spend more time building meaningful relationships with your customers and always providing top-notch customer service. - [Changelog: AI Search in help center articles](https://chatwoot.com/blog/ai-search-in-help-center-articles) - We've been focused on improving the search functionality within our system, which is utilized in multiple parts of the product such as the Help Center, Messages, and Contacts. While we aim to improve all of these areas, this particular update pertains solely to the Help Center articles. In the latest update, we've added an AI Search feature. Previously, the search function was purely text-based. For instance, if you searched for "saved replies" instead of "canned responses", it wouldn't return - [Red pill or Blue pill? Answering an acquisition offer](https://chatwoot.com/blog/answering-an-acquistion-offer) - Thoughts on the acquisition offer for Chatwoot from a prominent player in Helpdesk SaaS. For those not familiar with the analogy here, the red pill, together with it's opposite, the blue pill, is a popular cultural meme derived from a… - [Audit Logs: Enhancing transparency and security in Chatwoot](https://chatwoot.com/blog/audit-logs) - We recently rolled out something exciting to help keep things crystal clear – Audit Logs. Audit Logs work noiseless in the background by recording every activity happening within your Chatwoot account, which you can screen later. - [Learnings from building a community around Chatwoot](https://chatwoot.com/blog/building-a-community-around-a-product) - Building a community around a product is hard. It takes a good amount of effort to create an active group of enthusiastic people about what you are building. Being open source simplifies the process. However, continuing the progress without burnout is a balance. - [Building in the open](https://chatwoot.com/blog/building-in-the-open) - The story of a failed startup that turned into a trending open-source project. We released Chatwoot on Hackernews and remained in the top 15 for over a day. A dream start for our small team, right? - [Changelog: SLA Reports (Beta)](https://chatwoot.com/blog/change-log-sla-reports) - Last week, we released an update to support Service Level Agreements (SLAs) that ensure timely responses to your customers. This week, we've added reports to track SLA performance. These reports will help monitor if your SLAs are being met and identify areas that require improvement. In the SLA reports, we primarily provide two metrics: Hit Rate: This metric provides a percentage of conversations where the SLAs are met out of the total conversations where SLAs were applied. If all the requirem - [Changelog: Week of March 18](https://chatwoot.com/blog/change-log-week-of-march-18) - From now on, we'll publish a weekly change log to keep you informed of our progress. Each week, we'll list the updates implemented during the previous week. This will allow you to keep track of the improvements we've made and the decisions we've taken. We're starting now with the changes from the previous week. ✨ Product Updates Here are the main updates in the product last week. Ability to zoom in on images Community contributed: Contribution from Matheus Rodrigues Now, when you receive - [Changelog: Service Level Agreements (Beta)](https://chatwoot.com/blog/changelog-week-of-april-1-sla) - Service Level Agreements (SLAs) are contracts that establish clear expectations between your team and customers. These agreements set standards for response and resolution times, forming a framework for accountability and ensuring a consistent, high-quality experience. Last week, we introduced the ability to create an SLA policy and apply it to your conversations. The feature is currently in beta and will be publicly released for Business and Enterprise customers in the coming weeks. If you'd l - [Changelog: Week of April 22](https://chatwoot.com/blog/changelog-week-of-april-22) - Here are the key updates for the week. 🦹🏼 SLA alerts on mobile app Last week, we implemented SLA support in our mobile app. Now, you can directly view SLA breaches within the conversations. See the screencast below. 0:00 /0:18 1× 📹 Support for Loom videos on help center articles We have added the support for Loom videos on help center articles this week. You can directly paste a link to a Loom video and it would render the video properly in the - [Changelog: Week of April 29](https://chatwoot.com/blog/changelog-week-of-april-29) - Here are the main updates for the last week. 🪐 Support for Sitemaps in help centers We've introduced a feature that generates sitemaps for your help center portals automatically, supporting your SEO initiatives. This feature, enabled by default, increases the visibility of your articles. The sitemap can be accessed at /hc//sitemap.xml. Bug fixes & Improvements * Added an option to remove audio attachments and improved the user experience around the recorder to pr - [Changelog: Week of July 1](https://chatwoot.com/blog/changelog-week-of-july-1) - Here are the main updates from the last week. 🔥 Support for inline video previews in website live-chat We have added support for inline video previews in the live-chat widget. This feature has been requested for some time. You can now view videos directly within the widget without needing to open them in a separate window or downloading it. - [Changelog: Week of June 10](https://chatwoot.com/blog/changelog-week-of-june-10) - Here are the main updates from the last week. ⭐️ CLI Support for installation on Ubuntu 24.04 LTS (Contributed by André J) The cwctl Command Line Tool now supports self-hosted installations on Ubuntu 24.04. You can run commands to restart, or upgrade, just as you would with Ubuntu 22.04 or 20.04 installations. 💬 Update on Reports: Calculation of First Response Time Previously, the first response time calculation was based on the assignee of a conversation. This assumed that agents would - [Changelog: Week of June 17](https://chatwoot.com/blog/changelog-week-of-june-17) - Here are the main updates for the last week. ✈️ Native Gmail channel (Beta) We have now added support for native Gmail integration. This integration uses OAuth, which is more secure than the basic IMAP/SMTP authentication. The migration steps for the users who have been using the basic auth would provided soon. 🌟 Changes in the processing of the auto-responders Automatic vacation responses or out-of-office replies will now be ignored in conversation threads to prevent confusion among sup - [Changelog: Week of June 24](https://chatwoot.com/blog/changelog-week-of-june-24) - Here are the main updates for the last week. ✈️ Ability to un-assign a team in an automation Contributed by Clairton Rodrigo Heinzen While the ability to assign different teams in automation existed before, the option to remove one did not. We have included this feature in our latest update. You'll now find a 'None' option in the dropdown. Selecting this will remove the team from the conversation. 📲 Changes in push notifications on mobile We used FCM legacy APIs to send push notification - [Changelog: Week of June 3](https://chatwoot.com/blog/changelog-week-of-june-3) - Here are the items we fixed and improved last week. * Now, the edit option is enabled for custom attributes if a value is present. Previously, updating a value required deleting the attribute and adding it again. This change reduces the effort needed to update values. * Added markdown support for table rendering in the help center articles. We would update the editor in the coming weeks to support editing tables in the UI. * The reauthorization banner for Facebook has been updated. Now it sh - [Changelog: Week of March 25](https://chatwoot.com/blog/changelog-week-of-march-25) - I would like to share the key updates from the previous week with you. ✨ Product Updates Ability to filter blocked contacts In past updates, we introduced a feature to block contacts. Now, if you encounter spam, you can mute the conversation and block the associated contact to prevent notifications about any new conversations they start. In our most recent update, we added a feature that lets you view your blocked contacts. By using the 'blocked' filter, you can easily see who you've bloc - [Changelog: Week of May 13](https://chatwoot.com/blog/changelog-week-of-may-13) - Here are the major updates from the last week. 🌞 Ability to snooze conversations in bulk You can now snooze multiple conversations at once using bulk actions. Simply select the conversations you wish to snooze, then choose the snooze options displayed in the command bar. 0:00 /0:26 1× ⭐️ Export contacts after applying filters You can export a specific subset of contacts by filtering your contact list. After narrowing down the selection of contact - [Changelog: Week of May 20](https://chatwoot.com/blog/changelog-week-of-may-20) - Despite being a short week with many team members falling ill, we have some updates to share from the last week. 🙂 🌟 Improved SDK support for frameworks. Last week, we have added the support for Turbo (Rails), turbo-links (older, deprecated, but still widely used), Astro (the new hot framework in town) in the website live-chat. The default live chat-widget SDK would now work without any additional configuration. Bug Fixes: * Location Identification fixes: Some accounts noted that Chatwoo - [Changelog: Week of May 6](https://chatwoot.com/blog/changelog-week-of-may-6) - Here are the major updates from the last week. 🗂️ Ability to sort canned responses Contributed by @JeffOtano You now have the ability to sort canned responses using the short code in the canned responses console. This helps for the quick lookup of information. See the attached screencast below. 0:00 /0:09 1× New Profile Settings UI As part of our design refresh, we are making improvements to our User Interface (UI). Please see the updated profil - [Chatwoot - August Update](https://chatwoot.com/blog/chatwoot-august-update) - We are starting a new series from this month, where we would share exciting things happening around Chatwoot. We will share the product updates, progress, community events, etc., through these... - [Chatwoot - September Update](https://chatwoot.com/blog/chatwoot-september-update) - I'm excited to share the updates for the last month. We were trending on the Github trending list in September. 🔥 New Channels - Line & Telegram Now you can communicate with your customers from Line & Telegram on Chatwoot. - [The 10 crucial customer service KPIs and how to track them?](https://chatwoot.com/blog/crucial-customer-service-kpis) - Customer service KPIs help you get insight into your performance. You should not miss out on the most important ones. Click to find out which ones are these. - [9 critical goals in customer service that every business must set](https://chatwoot.com/blog/customer-service-goals) - If you want to bring objectivity and efficiency to your customer service process, set up these 9 customer service goals for your team. - [20 reasons why is customer service important to drive business results in 2023](https://chatwoot.com/blog/customer-service-importance) - The long-term success of your business always boils down to your customers. We cannot deny the utmost importance of customer service. Read on to learn how it helps drive business results. - [30 customer service tips you can adopt right now](https://chatwoot.com/blog/customer-service-tips) - Good customer service has endless benefits. But how can you ramp up without much friction? We might be able to help with these 30 quick tips. - [Mind the gap: The difference between customer service and customer support](https://chatwoot.com/blog/customer-service-vs-customer-support) - Customer support and service look similar because both are aimed at helping customers. But, customer support is a subset of customer service focusing on specific things. By getting this distinction right, we can develop better strategies for creating positive customer experiences. - [Dashboard Apps: View user info from other URLs on your Chatwoot Dashboard!](https://chatwoot.com/blog/dashboard-apps) - We tried to bring all of your users' info to your Chatwoot dashboard. Result: Our newest feature, Dashboard Apps. Read on to learn more about it. - [Data protection, open-source, and millions worth of goodwill](https://chatwoot.com/blog/data-protection-open-source) - Data security is not so easy to maintain for anyone, whether it is you or a vendor. While Cloud computing is very convenient, it can also put your customer data at risk. This is capable of costing you your goodwill. Can open-source help? - [Satisfactory customer service: 14 essential Do's & Don'ts](https://chatwoot.com/blog/dos-and-donts-of-customer-service) - Following good customer service practices and avoiding the bad ones makes at least 93% of your customers stick with your brand. It requires some learning and unlearning to ensure that your customer service is top-notch. - [15 best ever examples of memorable customer service experiences [& bonus tips]](https://chatwoot.com/blog/examples-of-best-customer-service-experience) - One of the most important things to keep your customers happy and bring in more is your customer service experience. We looked for companies that have aced this and here are our top 15 examples. - [6 evergreen factors that determine customer satisfaction (with infographic)](https://chatwoot.com/blog/factors-affecting-customer-satisfaction) - Satisfied customers will help you sustain and stay profitable in your business. So, how to ensure your customers are satisfied? Adopt these 6 factors. - [The beginner’s guide to social media customer service](https://chatwoot.com/blog/guide-social-media-customer-service) - Through social media customer service, brands can keep customer satisfaction high, improve their retention rates, and potentially drive sales by engaging potential customers. Here is all you need to know to get started. - [Complete guide: Create your Customer Experience strategy](https://chatwoot.com/blog/guide-to-building-customer-experience-strategy) - Customer experience is what shall differentiate your brand from others. It's here to stay and is going to become an important factor in determining key business performance indicators like retention and sales. Here are all of the actions you should take to create an effective CX strategy in 2022. - [The complete guide to providing live chat customer support](https://chatwoot.com/blog/guide-to-providing-live-chat-customer-support) - Live chat has the second-highest customer satisfaction rating at 85%. How to implement it for your business? Mistakes to avoid? Best examples? We've got you covered. - [Hacktoberfest 2021 at Chatwoot](https://chatwoot.com/blog/hacktoberfest-2021-at-chatwoot) - We are happy to announce that we are participating in Hacktoberfest 2021. For those who don't know about Hacktoberfest, it is an annual event conducted by DigitalOcean to promote open-source contributions and build awareness about open-source communities. - [Showcase Help Center articles within the chat widget](https://chatwoot.com/blog/help-center-widget-integration) - The Help Center and chat widget integration brings a faster and more convenient way to answer your customers, and reduce queries for agents. - [Woot Journals: How to decide pricing plans for an open-source product?](https://chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product) - A blog about how Chatwoot pricing has evolved over time TLDR: Start selling services, identify the value you provide and decide pricing plans based on it. In this blog post, let me describe how we make our pricing... - [Implementing Deep linking in React native mobile apps](https://chatwoot.com/blog/implementing-deep-linking-in-react-native) - Learnings from implementing Deep linking in Chatwoot mobile apps We live in a world where things are interlinked. We share links more frequently than ever before and want our customers to reach their desired pages... - [41 actionable tips to improve your Customer Service strategy](https://chatwoot.com/blog/improve-customer-service-strategy) - A good customer service strategy means 4-8% higher revenues. When thinking about improving your CS strategy, keep these things in mind. - [How we improved Chatwoot File Upload](https://chatwoot.com/blog/improving-chatwoot-file-upload) - We were facing some issues with faulty file upload in Chatwoot. How did we take this issue, and how did we finally fix it? Here's a full account! - [Incident Report - April 16](https://chatwoot.com/blog/incident-report-april-16) - Chatwoot experienced an incident on April 16 which lasted from 01:15pm to 03:24pm UTC. A spike in requests led to degraded services, causing some message events to be missed. Read the detailed postmortem of the incident. - [It's a bot story](https://chatwoot.com/blog/its-a-bot-story) - Building conversational bots into Chatwoot. It’s a bot story Since the initial development days of Chatwoot, we have constantly asked ourselves how the platform should handle chatbots. Right… - [This caretaker has cracked customer satisfaction unlike many MBAs](https://chatwoot.com/blog/lessons-on-customer-satisfaction-from-a-stayvista-caretaker) - Our team met in Coorg and was greeted with the finest customer service by Rakesh, our favorite caretaker ever. We cover everything he showed us about caring for customers and providing excellent customer satisfaction. - [Changelog: Week of May 27](https://chatwoot.com/blog/linear-integration) - Here are the main updates for the last week. Linear Integration (Beta) You can now directly create issues in Linear from Chatwoot. This integration automatically links the conversation in Chatwoot with the issue in Linear, making it easier to track and monitor progress. Additionally, instead of creating a new conversation you can search for existing issues on Linear from the Chatwoot UI and link them directly to the conversation. See the quick demo of the feature below. This feature is avail - [Access localhost from the internet – External service callbacks made easy with LocalTunnel](https://chatwoot.com/blog/manage-external-service-callbacks-with-local-tunnel) - Improve development experience with external service callbacks from Facebook, Twitter, Twilio etc., using LocalTunnel. Working with third-party integrations As a product developer, one of the biggest pain points that you come across might be related to working with… - [Mobile App - v1.3.0](https://chatwoot.com/blog/mobile-v1-3) - We have released a new version of Chatwoot mobile app with the following updates. Compatibility * Upgrade to server version v1.15.0+ or later is required * Android operating system 7+ is required by Google [https://android-developers.googleblog.com/2017/12/improving-app-security-and-performance.html] . * iPhone 5s devices and later with iOS 10+ is required. Highlights * Upgraded react-native to 0.64.2. * Added development support for apple M1 devices. * Added posthog [https://posth - [A new decade and the road ahead](https://chatwoot.com/blog/new-decade-and-the-road-ahead) - Welcoming a new decade with some exciting news from Chatwoot. It’s 2020 and the decade has begun with the world around us in turmoil. With rising political uncertainties across the globe and a warming planet that… - [What is omnichannel customer service, and how to leverage it?](https://chatwoot.com/blog/omnichannel-customer-service-meaning) - Omnichannel isn't just about customers contacting you through multiple channels. It's about bringing all the resources together and enabling such interactions to happen seamlessly and consistently. - [Omnichannel message signatures](https://chatwoot.com/blog/omnichannel-message-signatures) - Introducing all-new, enhanced, omnichannel message signatures – a unified signature for all inboxes; with image support and editing capabilities. - [The age of "Optichannel" customer engagement: what is it, and how to approach it?](https://chatwoot.com/blog/optichannel-customer-engagement) - It can be overwhelming to engage with your customers through all the available channels. But is that really necessary? It is better to identify your best-performing channels and optimize them for a better customer experience. Enter: optichannel customer engagement. - [🎧 The Customer Service Communication Playbook](https://chatwoot.com/blog/playbook-for-effective-customer-service-communication) - Communication in customer service is the process of understanding customer pain points to deliver consistent brand messaging and support across all channels. How to do that? This article will help. - [Pre chat form + Automations = 🚀](https://chatwoot.com/blog/pre-chat-form-automations) - You can now get all the information you need about a contact before they even start a conversation with you. By using pre-chat forms along with automation, you'll save time and increase productivity. ✨ - [[Founders’ guide] Principles for writing UX copy](https://chatwoot.com/blog/principles-for-ux-copy) - Writing content for a digital product means helping customers throughout their journey. This directly impacts retention, sales, and branding. We offer insights into how we are developing our principles and improving our product's copywriting game. - [Ready made Canned Responses, and the art of employing them](https://chatwoot.com/blog/ready-made-canned-responses) - Introducing: Canned Responses Library – a collection of 124 replies that can be used in commonly-occurring support situations like greeting a customer, dealing with angry customers, transferring chats, etc. - [Reply to previous messages](https://chatwoot.com/blog/reply-to-previous-messages) - Most communication platforms today support quoted replies that enable users to respond directly to particular messages. This enhances clarity and boosts the efficiency of online interactions. As an omnichannel support product, we've received feedback about adding this feature. Over the past few months, we've seen a great set of use cases to enable people to offer better support, so we decided to add the support for it. Now, users can select a message on the Dashboard by clicking or right-click - [Rotate images within Chatwoot](https://chatwoot.com/blog/rotate-images-within) - Every now and then, we get images in our live chat that are upside-down or sideways-rotated! It can be a bit frustrating for the support team, as they need to save the image and rotate it using an image viewer. It can take a bit of time, especially when there are many images with lots of text. In the latest update, we have released an option to support image rotation within the image preview. Here is how it looks. This feature was contributed entirely by our community member Liam (@LiamAshdown - [How Tegrus uses Dashboard Apps to triple its sales](https://chatwoot.com/blog/sales-processes-with-dashboard-apps) - The Dashboard Apps feature lets you embed your app into the Chatwoot dashboard. This way, it becomes readily available to use. But what if it could be used to bring in more sales? Tegrus cracked the code. - [Chatwoot is now SOC 2 Type II compliant](https://chatwoot.com/blog/soc-2-type-ii-compliance) - SOC 2 is a widely recognized auditing standard developed by the AICPA. Our audit report ensures the security, processing, integrity, & confidentiality of user data. With Chatwoot, your data is in safe hands. - [11 types of customer service (and how to pick the right one)](https://chatwoot.com/blog/types-of-customer-service) - Setting up your customer service? With so many support options, it can be daunting to select one for your support use case. Go through this list of different types of customer service, what they are, and what they bring to the table. - [What if we could use Email Signatures across all channels?](https://chatwoot.com/blog/using-omnichannel-message-signatures) - Omnichannel message signatures are like a unified signature that you can use across different channels of customer communication, and not just in emails. Explore why they are important, and how to use them. - [v1.10.0](https://chatwoot.com/blog/v1-10-0) - We are excited to release v1.10.0 with the following updates. Chatwoot CRM You will be able to view the list of the contacts you had conversations with, see their details and previous conversations. Global Message Search You will now be able to perform a full-text search through the messages. Other updates * IP Lookup for contact location * Business hours APIs * Ability to Resolve conversations after n days of inactivity * Agents, Inboxes Reports APIs * Activity messages for mute and unm - [v1.11.0](https://chatwoot.com/blog/v1-11-0) - We have released v1.11.0 with the following updates. Ability to detect contact location You can now save the IP address and location of the contact by enabling the ip_lookup feature. Chatwoot uses Maxmind DB for identifying the location, you can set it up using this guide to enable IP logging [https://www.chatwoot.com/docs/self-hosted/enable-ip-logging]. Sidebar updated with location Agent Productivity reports We have added support for the agent productivity reports. You will be to see a re - [v1.11.1](https://chatwoot.com/blog/v1-11-1) - This is a hotfix release. Some of the users reported an issue that the sidebar is not displaying the contact/conversation details. This release is an immediate fix for that. Cause:- The old contact additional attributes are initialized with a null value rather than empty JSON which triggered the error. - [v1.12.0](https://chatwoot.com/blog/v1-12-0) - We have released v1.12.0 with the following updates. Rich content Support in Chatwoot Messages & Emails The editor supports rich content like bold, italics, links, lists etc. It natively supports markdown format. Preview attachments before sending The editor now displays a preview of the attachment before sending it so that you can confirm that you have attached the document. Pending Message State To provide an immediate feedback on message, a pending message state has been added in the lates - [v1.12.1](https://chatwoot.com/blog/v1-12-1) - There was an error with DB migrations in Heroku deployments. After identifying the reason behind the crash, a fix was deployed. - [v1.12.2 - Hotfix](https://chatwoot.com/blog/v1-12-2-hotfix) - prosemirror-schema tarball were broken due to new update. This release fixes the installation flow for Caprover and Heroku by using git instead tarball. - [v1.13.0](https://chatwoot.com/blog/v1-13-0) - We have released v1.13.0 with the following updates. Use @mentions to tag users in a private note If you want to collaborate with your teammates internally about a conversation, you can use @mentions in the private note. The tagged users would get an email/push notification about the conversation. Pre Chat Form Use the pre-chat form feature to capture information about the users before they initiate a chat with your team. Other improvements * Notification center on the web * Added APIs to b - [v1.14.0](https://chatwoot.com/blog/v1-14-0) - We have released v1.14.0 with the following updates. Ability to organize agents into teams With this release, we are making it even easier to collaborate with your teammates. Agents can now be organized teams. Conversations can be assigned to a team to share ownership. Business hours for the website widget Chatwoot now lets you control the availability shown on the chat widget to be based on predefined business hours. This lets you communicate with your customer on when they can expect a r - [v1.14.1 - Bugfix](https://chatwoot.com/blog/v1-14-1-bugfix) - Squishing some of the bugs from our previous release. * Fixed issue with email config in containers * Hide pre-chat form for sessions initiated with setUser * fixes sidebar filters getting reset on the conversations page - [v1.14.2 - Hotfix](https://chatwoot.com/blog/v1-14-2-hotfix) - Fixes the bug that prevents new conversations from appearing in real-time on the dashboard in some cases. - [v1.15.0](https://chatwoot.com/blog/v1-15-0) - We have released v1.15.0 with the following updates. Ability to create outbound Conversations Now you can send outbound message to your contacts in your SMS, Whatsapp, Email, Website Live chat inboxes in Chatwoot. You can select the "New Conversation" button in the contact sidebar and start sending messages. Other Improvements * Added the ability to send template messages in WhatsApp inbox. * Improved email rendering for HTML emails. * Ability to transfer conversation back to Bot from UI. - [v1.15.1 - Security hotfix](https://chatwoot.com/blog/v1-15-1-security-hotfix) - This release includes a security fix to a reported XSS vulnerability that allowed agents to make an XSS attack against other admins/agents. The fix included upgrading the dependant library v-tooltip and disable the HTML rendering of agent names. Other bug fixes and improvements * Fix the bug to resolve the identity of the user via phone number in Twilio inboxes. * Add a new API to resolve the assignable agents in a particular inbox. * Fix reset password error message and default it to th - [v1.16.1](https://chatwoot.com/blog/v1-16-1) - We have released a new version v1.16.1 with the following updates. Campaigns in live-chat widget We now support campaigns in the live-chat widget. You can create outbound messages based on the URL and the time user has spent on the page. Note: * The current conversation layout supports only one conversation thread, so the campaign would be executed only once. We will support multiple conversations on the widget in the upcoming releases which would solve this issue. * Support for the c - [v1.16.2 - Hotfix](https://chatwoot.com/blog/v1-16-2-hotfix) - Addresses the issue in the v1.16.1 release which resulted in a loop of campaign API calls - [v1.17.0](https://chatwoot.com/blog/v1-17-0) - We have released a version v1.17.0 with the following updates 🤖 Dialogflow integration Chatbots are an essential part of every customer service platform. If you have many conversations happening in your account, scaling human support might not be effective. You could deploy a chatbot that helps answer trivial questions and hand it off to an agent when necessary. We have created a native integration with Dialogflow in the release so that it is easier for your to connect your bots. 🔖 Tag a - [v1.18.0](https://chatwoot.com/blog/v1-18-0) - ✨ Measure customer satisfaction with CSAT surveys When a conversation is closed, the system will automatically send a message to the user to rate the conversation and provide feedback. The survey is completely optional. The survey response is used to calculate customer satisfaction reports. Note: This is available on the live-chat channel only now. We will add support for the rest of the channels in future releases. Reports: A report will be generated based on the responses received, and you - [v1.19.0](https://chatwoot.com/blog/v1-19-0) - Note: If you are using Linux installations, please make sure that you have upgraded Ruby version 3.0.2 along with Chatwoot. Refer to this guide [https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm#upgrading-to-a-newer-version-of-chatwoot] for help. We have released a new version of Chatwoot with the following updates. 🔥 Push notification servers If you are using the community edition of Chatwoot, you would now be able use the Official mobile app with push notifications without any - [v1.20.0](https://chatwoot.com/blog/v1-20-0) - We have released a new version of Chatwoot v1.20.0 with the following updates. 🔥 New Channels: Line & Telegram We have added native support for Line and Telegram in v1.20.0. As of now, text messages are supported, we will be adding support for images/files in the upcoming releases. 🤡 CSAT surveys for every channel You can now opt to send a Customer satisfaction surveys on every channel once the conversation is resolved. The user would receive a link where they can register their feedback. - [v1.21.0](https://chatwoot.com/blog/v1-21-0) - With 1.21.0 update, you can send and receive Instagram DMs from Chatwoot. Read more details about the integration here. You can now analyze conversation trends by applying filters for agents, teams, inboxes, and labels on reports. For example, you can now see how many conversations tagged... - [v1.22.0](https://chatwoot.com/blog/v1-22-0) - Hey everyone, We have released a new version of Chatwoot v1.22.0 with the following updates: ⚡️ Quickly access commands using ⌘ + K For our power users, we have shipped a command bar for your common tasks. You can now resolve conversations, add labels, assign teams, or switch to reports all from one place. 📝 Contact Profile & Notes We have shipped a new dedicated profile page for contacts. You can now add notes to a contact. You can use this to manually log a call, email, or meeting you had - [v1.22.1](https://chatwoot.com/blog/v1-22-1) - This is hot fix release which fixes the following issues. A security issue was reported which involved unverified contact sessions having access to agent messages in real-time. The fix involved migrating the existing real-time message logic to session instead of contact. A new warning sign (shown below) was introduced as an indicator of an unverified session was introduced in the conversation header. - [v1.4.0](https://chatwoot.com/blog/v1-4-0) - Exciting news! We have released a version v1.4.0 with the following updates Twilio Whatsapp Channel If you have verified Whatsapp number in Twilio, you will now be able to add a customer support Channel for Whatsapp in Chatwoot. Typing Indicator We are excited to introduce typing indicators in the widget and the dashboard. This will help you to see if the user is typing on the widget and if any other agent is currently responding to the request. Agent collision can be avoided. Browser Push no - [v1.4.1](https://chatwoot.com/blog/v1-4-1) - There was a bug which included private notes written by the agents in the mail sent to customers. This was happening due to the wrong scoping of the messages. The fix was released immediately considering the severity. - [v1.4.2](https://chatwoot.com/blog/v1-4-2) - Hotfix: Use Reports V2 instead of Reports V1 API V1 reports were deprecated, this was not updated in the report UI. - [v1.5.0](https://chatwoot.com/blog/v1-5-0) - We have released a new version v1.5.0 with the following updates. JS SDK option to set locales for web widget You can now pass a locale parameter in chatwootSettings to display the web widget in different languages window.chatwootSettings = { // ... locale: 'en', // Language to be set } Ability to mute contacts Author: @kadir96 In-order filter spam conversations we have added a new feature to mute a contact. This hides the messages from the user for the next 6 hours. Chrome styled colo - [v1.5.1](https://chatwoot.com/blog/v1-5-1) - Recent changes around Heroku release commands broke Heroku deploy button. This release fixes the following. * Fix the Heroku deploy button * Fix undefined method compare_and_save (Author: @mzch) - [v1.5.2](https://chatwoot.com/blog/v1-5-2) - There was a bug with Twitter integration which treated Twitter DMs and tweets as a single conversation. This led to unintentional tweets which were assumed to be sent as DMs. This release fixes this issue. - [v1.6.0](https://chatwoot.com/blog/v1-6-0) - We have released a new version of Chatwoot v1.6.0 with the following updates. Conversation labels This feature allows you to add labels to your conversations and filter the conversation based on labels. Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom color to a label, it makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations easily. Integration with Slack You c - [v1.7.0](https://chatwoot.com/blog/v1-7-0) - We have released a new version of Chatwoot, v1.7.0 with the following updates. API Channel To use Chatwoot as a conversation infrastructure, we have released an API Channel. You can now utilize the APIs and webhooks to create your own custom conversational channel in Chatwoot. New bubble design As per the reviews and suggestion we received from the community, we figured that the normal bubble design might not work with all customer demographies. We are introducing a new design for the bubble. - [v1.7.1](https://chatwoot.com/blog/v1-7-1) - A new version of Chatwoot was released with the following updates. Allow agents to edit a contact With the new and improved sidebar update, the agents can update the contact profile, add name, email, location, bio etc. Add the ability to set custom attributes for a contact We have introduced a new SDK method setCustomAttributes which can be used to set custom attributes to the contact. Agents will be able to view the attributes in the contact sidepanel. Allow the user to launcher text on the - [v1.7.2](https://chatwoot.com/blog/v1-7-2) - Hotfix: Fix window.chatwootSettings is undefined There was a bug in the SDK which prevented the widget rendering, a hotfix was released to fix the error. - [v1.8.0](https://chatwoot.com/blog/v1-8-0) - * Improve widget loading performance by reducing the bundle size to 50% of earlier bundle size * Ability to detach chat widget into a separate window * Enable Slack integration in all channels * Add configuration to allow using CDN in on-premise instances. * Notifications for new messages in assigned conversations * Capture replies sent in Facebook messenger into chatwoot conversation * Email conversation continuity improvements * Made the email notification delivery faster * Numerou - [v1.9.0](https://chatwoot.com/blog/v1-9-0) - We are excited to release v1.9.0 with the following updates. Chat widget redesign showing average reply time Each inbox will be able to set an average reply time. There are 3 options available. * In a few minutes * In a few hours * In a day The reply time would be displayed to the users as follows. Ability to reauthorize Facebook pages when the token expires If you are not receiving messages from Facebook, please check your inbox settings and see if there is a reauthorization message. Thi - [[v2.10.0] Draft replies, hotkey preferences, and more](https://chatwoot.com/blog/v2-10-0) - Chatwoot v2.10 focuses on making working with Chatwoot more efficient. Now you can preserve your unsent messages as drafts, choose a hotkey to send messages, and quickly create canned responses. Read for more. - [[v2.11.0] Macros is here, along with other product enhancements](https://chatwoot.com/blog/v2-11-0-macros-and-more) - The new Chatwoot v2.11 is here. It allows you to run Macros to improve productivity, add a search bar to your Help Center, create automation with custom attributes, and more. - [[v2.12.0] Unattended conversations view, Mark as unread, and more.](https://chatwoot.com/blog/v2-12-0) - The new Chatwoot v2.12 is here. You'll find a new view on the dashboard for unattended conversations, the option to mark a conversation as unread, run campaigns on wildcard URLs, and more. - [[v2.13.0] Video calling, Microsoft support, template variables, and more.](https://chatwoot.com/blog/v2-13-0-dyte-microsoft-more) - This release includes a built-in integration with Dyte for video call functionality and support for Microsoft as an email provider. Additionally, users can now utilize template variables in their messages. - [[v2.14.0] Google sign-in, Help Center image support, Conversation Participants, and more.](https://chatwoot.com/blog/v2-14-0-google-auth-images-more) - This release adds image support for Help Center articles, google authentication, the ability to participate in conversations, use dynamic canned responses, and more. - [[V2.15.0] Heatmap, better searches, RTL support, and more.](https://chatwoot.com/blog/v2-15-0-heatmap-rtl-more) - The new release introduces a conversation traffic heatmap, a better search experience, RTL support, customizable pre-chat messages, and more. - [[V2.16.0] Audit log, link to messages, automation, and more.](https://chatwoot.com/blog/v2-16) - Chatwoot's new version is up. Find Audit log, smarter automation rules, link to message, and much more. - [[V2.17.0] AI, conversation prioritization, sorting, and more.](https://chatwoot.com/blog/v2-17) - Chatwoot's new version 2.17.0 is up. Find new AI-powered features, set priorities to conversations, sort conversations, and much more. - [[V2.18.0] Attachment view, Contact export, CSAT filters, and more.](https://chatwoot.com/blog/v2-18) - Chatwoot's new version 2.18.0 is up. Find the all-new Attachment view, easy Contacts export, enhanced filters for CSAT reports, and much more. - [v2.2.0](https://chatwoot.com/blog/v2-2-0) - Chatwoot v2.2 comes with Automations, conversation filters, email signatures, and more. Read on to learn more about this. - [v2.3.0](https://chatwoot.com/blog/v2-3-0) - Hello everyone, We have released a new version of Chatwoot with the following updates. * Timezone support in reports * Ability for contacts to end conversations on Chat widget * Ability to record and send voice notes from the agent dashboard * Support for HCaptcha in public forms * Support for Instagram story mentions * API to bulk update conversations * Agent filter in CSAT reports * Ability to configure 24-hour slots in business hours * Support for MMS in Bandwidth SMS channel * Ab - [v2.3.2](https://chatwoot.com/blog/v2-3-2) - Hello everyone, This release addresses the following bugs. * fix for the invalid contact resolved conversation activity messages * fix for file copy-paste issue * fix for the pre-chat form being rendered for identified contacts * fix for auto-scroll not working in the dashboard * sentry error fixes and improvements - [v2.4.0](https://chatwoot.com/blog/v2-4-0) - Chatwoot v2.4 is live. Dark mode support for live-chat widget, Report Improvements, end conversation option, New and improved editor for conversations and more. - [v2.5.0](https://chatwoot.com/blog/v2-5-0) - Chatwoot v2.5 is live. Read receipts for website channel, live reports, customer fields in the pre-chat form, event subscriptions in webhook, and more. - [v2.6.0](https://chatwoot.com/blog/v2-6-0) - Chatwoot v2.6.0 is out! Now you can take bulk actions on your conversations, access your WhatsApp templates, use your reports better, and more. Click to learn more about this new release. - [[v2.7.0] WhatsApp Cloud API, Dashboard Apps, and more](https://chatwoot.com/blog/v2-7-0) - Chatwoot v2.7 comes with Dashboard Apps to make your dashboard more powerful than ever, support for WhatsApp Cloud API, and much more. Take a quick look! - [[v2.8.0] Context menu, no-code widget builder, layout switching, and more.](https://chatwoot.com/blog/v2-8-0) - v2.8 brings a lot of exciting updates with itself. This includes a widget builder, customizable dashboard, improved email experience, and more. Read on for more details. - [[v2.9.0] Create your Help Center with Chatwoot!](https://chatwoot.com/blog/v2-9-0-create-your-help-center-on-chatwoot) - Chatwoot v2.9.0 is live. With this release, you will be able to manage your knowledge base easily from the Chatwoot dashboard. Read on to learn more about this. - [9 clever ways companies are using FAQ Pages to win customers](https://chatwoot.com/blog/ways-companies-use-faq-pages-to-win-customers) - We went through a lot (about 50?) of websites with converting FAQ pages and found some common ground. There are some ways that can make your FAQ pages (or sections) way more helpful for your visitors and your revenue. - [5 honest ways to write damn good customer service emails](https://chatwoot.com/blog/ways-to-write-good-customer-service-emails) - Research has shown that 95% of customer service teams prefer emails to communicate with their customers. So, your team will need to know what the best ways to write a good email are. - [What is coming in Chatwoot V3?](https://chatwoot.com/blog/what-is-coming-in-chatwoot-v3) - Chatwoot V3.0 is on the horizon, slowly making its entrance. Our theme for this release is enhancing prioritization and boosting efficiency. In this article, we talk about the main changes we are introducing. - [Will customer service be replaced by robots?](https://chatwoot.com/blog/will-customer-service-be-replaced-by-robots) - AI-driven customer service is growing at a fast pace. At the same time, consumer acceptance of chatbots has lagged behind industry expectations. So, will customer service be replaced by robots? - [Woot Journals: One year since open-sourcing Chatwoot](https://chatwoot.com/blog/woot-journals-one-year-since-open-sourcing-chatwoot) - Looking into the one year of open-sourcing Chatwoot. Chatwoot is now one of the most popular open-source live chat software on Github. If you haven’t been following the story so far, here is the story… - [Notion – The all-in-one workspace for your notes, tasks, wikis, and databases.](https://chatwoot.com/careers) - A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team - [Ponea Health & Chatwoot improving healthcare access in Kenya.](https://chatwoot.com/case-studies/ponea-health) - Ponea is a full healthcare solution in many African countries. Chatwoot helped with this mission by providing an integrated customer engagement platform. - [Chatwoot Changelog](https://chatwoot.com/changelog) - We release a new version of Chatwoot every month. Read all about the new features, product updates, bug fixes, etc. in our monthly release notes, here. - [Chatwoot Connect – virtual meetups around open-source, and CX.](https://chatwoot.com/chatwoot-connect) - Our team comes together every month to discuss, well, everything from product roadmap, open-source, engineering, to CX. The best part: we talk with you all. - [Deploy your self-hosted Chatwoot server](https://chatwoot.com/deploy) - If you want to deploy Chatwoot on a host of your choice, use one of our one-click installers. - [API Documentation](https://chatwoot.com/developers/api) - Learn about Chatwoot APIs. This page describes the APIs available in Chatwoot, helps you to build custom workflows using Chatwoot developer APIs - [The Next Gen Communication Platform](https://chatwoot.com/features) - [How to use Audit Logs?](https://chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1692251809-how-to-use-audit-logs) - Audit Logs keep a record of the activities occurring in your account, which you can track to audit your account, team, or services. - [Find answers on Chatwoot Help Center](https://chatwoot.com/help-center) - Learn about the Chatwoot product. Read product documentation, self-hosted installation guides, API developer docs, company handbook & contributing guide. - [Chatwoot mobile app – engage with customers on the go.](https://chatwoot.com/mobile-apps) - Don't leave your customers behind. Never miss out on new conversations. Downlaod the Chatwoot mobile app. - [Chatwoot Pricing](https://chatwoot.com/pricing) - Chatwoot helps 15000+ organizations to manage their customer engagement workflows. Our pricing plans are designed to cater for organizations – big & small. - [Privacy Policy](https://chatwoot.com/privacy-policy) - This privacy policy applies to all visitors and users of the `chatwoot.com` hosted services and websites. Please read this Privacy Policy carefully. - [Get a Chatwoot Demo](https://chatwoot.com/request-a-demo) - Request a demo for Chatwoot Enterprise. Tell us a bit about your requirement, and we’ll get in touch as soon as we can. - [Security at Chatwoot – Learn how we keep your data safe](https://chatwoot.com/security) - Chatwoot prioritizes data security. This page provides detailed information about Chatwoot's security practices and policies. - [Customer Service](https://chatwoot.com/tags/customer-service) - A good customer service framework can help your customers in the short-run, and your business over time. So what's the key to making customer service great? We've got some helpful tips from the folks at Chatwoot. - [Do more with Chatwoot](https://chatwoot.com/tags/do-more-with-chatwoot) - Learn how to make the most out of your Chatwoot account. Read about our best features, inspiring use cases, and how we recommend clubbing features together for getting more done, with less effort. - [Engineering](https://chatwoot.com/tags/engineering) - We're always experimenting with new features and complex solutions, as well as improving our existing offerings. Read about how we do it, directly from Chatwoot engineers. - [Open-source](https://chatwoot.com/tags/open-source) - We are built on open-source and contribute regularly to the community. Our articles cover stories, principles, nuances, and much more about the open-source community and our journey through it. - [Woot Journals](https://chatwoot.com/tags/woot-journals) - Building Chatwoot is exciting for all of us. So, whenever we figure out something new, achieve a milestone, improve our processes, or do something nice behind-the-scenes, we like to write all about it. - [Team - Learn more about the folks building Chatwoot](https://chatwoot.com/team) - The Chatwoot team is a bunch of product and CX enthusiasts, some of who have worked in well-known brands in Customer Support and Enterprise SaaS. - [Terms of Service](https://chatwoot.com/terms-of-service) - Read about the terms & conditions for using Chatwoot. These terms apply to all of our Cloud and Self-Hosted plans. - [Canned Responses Library by Chatwoot](https://chatwoot.com/tools/canned-responses-library) - The canned response library is a helpful resource for the support team. It saves time and provides personalized support to customers. These pre-written responses are customizable to fit the company's and customers' needs, ensuring on-brand and relevant replies. ---