Hey 👋, Welcome to our Help Center
If you have questions, are confused, or just want to understand our product better – we've got your back.
Product Documentation
Explore every Chatwoot feature with detailed guides on how to set up, configure, and get the most out of the platform.
Self Hosted Chatwoot
Follow step-by-step guides to install, configure, and run your own self-hosted Chatwoot instance on your infrastructure.
API Reference
Find detailed documentation for every REST API resource, endpoint, and parameter you need to build custom integrations.
Contributing Guide
Learn how to set up Chatwoot locally, understand the codebase, and contribute new features and fixes back to the project.
Handbook
Discover how we run Chatwoot as an organization — how we work, communicate, and make decisions as a remote-first team.
Tools
Browse free tools, comparison guides, and ready-made templates to help your team deliver better, faster customer support.
Frequently asked questions
Quick answers to the most common questions. Open any question to read the full guide.
Captain is Chatwoot's built-in AI assistant that drafts replies, suggests responses, and resolves routine questions automatically. It learns from your help center and past conversations, so your agents respond faster and stay consistent.
Read full guideConnect your WhatsApp Business account to send and receive messages right inside Chatwoot's shared inbox. Once linked, your whole team can manage WhatsApp conversations alongside every other channel from a single place.
Read full guideCustomize your live chat widget's colors, position, greeting, and pre-chat forms to match your brand. You can also set availability and business hours, and choose exactly what visitor details to collect before a chat begins.
Read full guideAutomations let you build if-this-then-that rules that assign, label, or reply to conversations automatically. Use them to route incoming messages to the right team and cut down on repetitive, manual busywork.
Read full guideConnect Slack to get notified about new conversations and reply to customers without leaving your workspace. It's ideal for teams that already live in Slack and want to stay on top of support in real time.
Read full guideCampaigns help you proactively reach website visitors with targeted messages based on their behavior or the page they're viewing. Use them to drive conversions, share announcements, or offer help at just the right moment.
Read full guideBuild a self-serve knowledge base with articles, categories, and collections so customers can find answers on their own. A well-organized help center deflects common tickets and frees your team for complex issues.
Read full guideWebhooks send real-time event notifications to your own applications whenever conversations or contacts change. Use them to sync data, trigger workflows, or build custom integrations on top of Chatwoot.
Read full guideCan't find what you're looking for?
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