Product
Website Live Chat
Simple and elegant live chat for your website
Omnichannel inbox
Connect any channel and engage your customers from one place
Team collaboration
Collaborate and manage conversations using a shared inbox
Chatbots
Easily integrate with chatbot platforms like Rasa or Dialogflow to reduce the workload of your agents
Automations
Avoid repetitive tasks by automating your workflows and run your business on auto-pilot
Mobile apps
Don't miss out on the new customers, download our mobile apps and talk to your customers easily
Integrations
Super charge your workflow with integrations
Pre-Chat Form
Add a customisable chat form before a user initiates a chat
Help Center
Build knowledge base for happier agents and customers.
Manage
Labels
Add labels to your chats and keep them well-organized.
Teams
Create internal teams for efficient collaboration
Contact Notes
Add notes to contacts
Private Notes
Privately discuss customer queries with your teammates
Contact Segments
Filter and group your contacts into segments
Business Hours
Let customers know you’re not available to answer their questions
Audit Logs
Track and trace account activities with ease
Analyse
Live view
Get realtimes insights about your support operations
Conversation Report
Get details insights on your conversations
Agent Report
Track your agents’ performance, with auto-updating reports
Label Reports
See which labels get the most conversations, and how long it takes to resolve them.
CSAT Reports
Get reports on how customers respond to your chat
Inbox Reports
Get insights into your inboxes
Team Reports
Analyse how each of your teams is performing
Productivity
Keyboard Shortcuts
Master Chatwoot with keyboard shortcuts
Command Bar
Use the command bar to perform actions
Bulk Actions
Update multiple conversations at once
Canned Responses
Save frequently sent messages as templates
Agent Capacity
Set limits to auto-assigning conversations to your agents.
Integrations
Manage your WhatsApp business interactions from Chatwoot.
Stay connected with your customers on Facebook.
Stay connected with your customers on Instagram.
Telegram
Manage your Telegram customer interactions from Chatwoot.
Line
Manage your Line customer interactions from Chatwoot.
SMS
Manage your SMS customer interactions from Chatwoot.
Manage your email customer interactions from Chatwoot.
Slack
Answer your customer queries from Slack.