Host data on your infrastructure

Deploy Chatwoot on your own infrastructure. Keep full control of your data while getting the features and support you need.

Looking for cloud plans? Click here

Community Edition

$0 /agent/month

Free forever

Host on your infrastructureIncluded in Community Edition
Captain AINot included in Community Edition
Voice calls (coming soon)Not included in Community Edition
Custom brandingNot included in Community Edition
Agent capacityNot included in Community Edition
SSO / SAMLNot included in Community Edition
Roles & permissionsNot included in Community Edition
SLA policiesNot included in Community Edition
Priority supportNot included in Community Edition
Deploy now

Premium Support

$19 /agent/month

billed annually

Host on your infrastructureIncluded in Premium Support
Captain AIIncluded in Premium Support
Voice calls (coming soon)Included in Premium Support
Custom brandingIncluded in Premium Support
Agent capacityIncluded in Premium Support
SSO / SAMLNot included in Premium Support
Roles & permissionsNot included in Premium Support
SLA policiesNot included in Premium Support
Priority supportIncluded in Premium Support
Buy Premium Support

Enterprise Edition

$99 /agent/month

billed annually

Host on your infrastructureIncluded in Enterprise Edition
Captain AIIncluded in Enterprise Edition
Voice calls (coming soon)Included in Enterprise Edition
Custom brandingIncluded in Enterprise Edition
Agent capacityIncluded in Enterprise Edition
SSO / SAMLIncluded in Enterprise Edition
Roles & permissionsIncluded in Enterprise Edition
SLA policiesIncluded in Enterprise Edition
Priority supportIncluded in Enterprise Edition
Buy Enterprise Edition

Questions?

Need help deciding? Talk to us

What's the difference between Premium Support and Enterprise?

Premium Support gets you Captain AI, custom branding, agent capacity management, and priority email support. Enterprise has everything in Premium Support plus SSO/SAML, roles & permissions, and SLA policies for teams that need them.

How does Captain AI work with self-hosted?

Captain AI connects to OpenAI's GPT models to power features like reply suggestions, conversation summaries, and the AI assistant. It comes with Premium Support and Enterprise plans. If you have questions about how data is handled, please email hello@chatwoot.com.

What support do I get?

With the community edition, you can ask questions on Discord and GitHub. Premium Support adds priority email support. Enterprise includes phone support and dev office hours where you can talk to our engineering team about upgrades, migrations, and troubleshooting.

Can I upgrade later?

Yes, you can start with the community edition and upgrade whenever you want. Your data and settings carry over. If you need help migrating a larger deployment, please email sales@chatwoot.com.

What do I need to run Chatwoot?

You'll need a Linux server with PostgreSQL and Redis. For file uploads, S3 or any S3-compatible storage works. We have deployment guides for Docker, Kubernetes, and most cloud providers. For production, start with at least 4GB RAM and 2 CPU cores.

What's your refund policy?

Premium Support plans are refundable based on how much time is left. Enterprise plans aren't refundable because they include dedicated setup and onboarding. If you're not sure which plan works for you, please email sales@chatwoot.com before buying.