Host data on your infrastructure
Chatwoot helps 15000+ organizations worldwide in managing their customer support and success operations. Deploy Chatwoot on your infrastructure and be compliant faster.
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Community Edition
| Feature | Included |
|---|---|
| Host on your infrastructure | Included in Community Edition |
| Custom Branding | Not included in Community Edition |
| SAML SSO | Not included in Community Edition |
| Agent Capacity | Not included in Community Edition |
| Roles & Permissions | Not included in Community Edition |
| SLA Policy | Not included in Community Edition |
| Feature | Included |
|---|---|
| Community Support | Included in Community Edition |
| Priority Support | Not included in Community Edition |
| Dedicated account manager | Not included in Community Edition |
| Video/Voice Support | Not included in Community Edition |
Premium Support
| Feature | Included |
|---|---|
| Host on your infrastructure | Included in Premium Support |
| Custom Branding | Included in Premium Support |
| SAML SSO | Not included in Premium Support |
| Agent Capacity | Included in Premium Support |
| Roles & Permissions | Included in Premium Support |
| SLA Policy | Included in Premium Support |
| Feature | Included |
|---|---|
| Community Support | Included in Premium Support |
| Priority Support | Included in Premium Support |
| Dedicated account manager | Not included in Premium Support |
| Video/Voice Support | Not included in Premium Support |
Enterprise Edition
| Feature | Included |
|---|---|
| Host on your infrastructure | Included in Enterprise Edition |
| Custom Branding | Included in Enterprise Edition |
| SAML SSO | Included in Enterprise Edition |
| Agent Capacity | Included in Enterprise Edition |
| Roles & Permissions | Included in Enterprise Edition |
| SLA Policy | Included in Enterprise Edition |
| Feature | Included |
|---|---|
| Community Support | Included in Enterprise Edition |
| Priority Support | Included in Enterprise Edition |
| Dedicated account manager | Available for subscriptions with 20+ agents |
| Video/Voice Support | Available for subscriptions with 20+ agents |
| Feature byPlans | Community Edition | Premium Support | Enterprise Edition |
|---|---|---|---|
| Pricing | |||
| Platform | |||
| Host on your infrastructure | Included in Community Edition | Included in Premium Support | Included in Enterprise Edition |
| Custom Branding | Not included in Community Edition | Included in Premium Support | Included in Enterprise Edition |
| SAML SSO | Not included in Community Edition | Not included in Premium Support | Included in Enterprise Edition |
| Agent Capacity | Not included in Community Edition | Included in Premium Support | Included in Enterprise Edition |
| Roles & Permissions | Not included in Community Edition | Included in Premium Support | Included in Enterprise Edition |
| SLA Policy | Not included in Community Edition | Included in Premium Support | Included in Enterprise Edition |
| Others | |||
| Community Support | Included in Community Edition | Included in Premium Support | Included in Enterprise Edition |
| Priority Support | Not included in Community Edition | Included in Premium Support | Included in Enterprise Edition |
| Dedicated account manager | Not included in Community Edition | Not included in Premium Support | Available for subscriptions with 20+ agents |
| Video/Voice Support | Not included in Community Edition | Not included in Premium Support | Available for subscriptions with 20+ agents |
| Choose your plan | Deploy now | Buy Premium Support | Buy Enterprise Edition |