Website Live Chat

Engage visitors in real-time on your website

Add a customizable chat widget to your website. Answer questions instantly, convert visitors into customers, and provide support without making them wait.

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No credit card required15-day free trial

Everything you need for real-time support

A fully-featured live chat widget that's easy to customize and embed on any website.

Captain AI

Customizable

50+ Languages

Pre-chat Forms

Business Hours

File Sharing

CSAT Surveys

Help Center

Captain AI

Your AI-powered support copilot

Captain works alongside your team to handle common questions, suggest replies, and help customers even when your team is busy.

Captain

AI Assistant

AI

How do I upgrade my plan to the Business tier?

You can upgrade anytime from Settings → Billing → Change Plan. The Business tier includes priority support and advanced analytics. Would you like me to connect you with our team for a walkthrough?

Answered by Captain from your Help Center

Resolved without human handoff
12 sec
Instant responses — Captain answers common questions immediately, 24/7
Smart handoff — seamlessly transfers to your team when needed
Reply suggestions — drafts replies for your team to review and send
Conversation summaries — summarizes long threads so your team can catch up quickly
Intent detection — automatically detects what customers need and routes accordingly
Knowledge-powered — learns from your help center to give accurate answers

Widget Customization

A live chat that fits your brand

Make the chat widget feel like a natural part of your website. Customize colors, position, and branding to match your style perfectly.

Brand colors — match the widget to your brand's color palette
Widget position — place the chat button on the left or right side
50+ languages — automatically display in your visitor's language
RTL support — full support for right-to-left languages like Arabic and Hebrew
Popout window — option to open chat in a separate window for distraction-free messaging
Explore all customization options

Pre-Chat Forms

Collect customer info before the chat

Gather important details like name, email, and custom attributes before the conversation starts. Route conversations to the right team with context.

Custom fields — collect name, email, phone, or any custom attribute
Required fields — ensure you get the information you need before starting
Field mapping — automatically populate contact profiles with form data
Custom instructions — add helpful text to guide visitors through the form

Before we start...

Real-Time Communication

Conversations that feel instant

Every millisecond counts in support. Real-time indicators keep both sides in sync, reduce wait anxiety, and make conversations feel natural.

Typing indicators — know when to wait and when to respond, reducing awkward message collisions
Read receipts — confirm customers saw your message so you can follow up appropriately
Live availability — automatically show visitors when your team is online and ready to help
Email fallback — if a visitor leaves, the conversation continues via email automatically
Collision detection — prevent two team members from replying to the same customer simultaneously

Business Hours

Set expectations when you're away

Configure working hours for each inbox. Show custom messages when your team is offline and let customers know when to expect a response.

Daily schedules — set different hours for each day of the week
Timezone aware — configure hours in your local timezone
Offline messages — collect messages when your team is away
Custom away message — let visitors know when you'll be back online
Per-inbox settings — different hours for different brands or teams

Business Hours

Monday - Friday9:00 AM - 6:00 PM
Saturday10:00 AM - 4:00 PM
SundayClosed

We're currently offline. Leave a message and we'll get back to you tomorrow!

Rich Media Support

Share any type of content

Go beyond text. Share images, videos, audio files, documents, and more directly in your conversations.

Images & videos — share screenshots, product photos, and video walkthroughs
Audio messages — voice notes for faster, more personal communication
Documents — send invoices, contracts, and guides as attachments
Drag and drop — simply drag files into the chat to share instantly

Multi-Brand Support

Manage all your brands in one place

Create separate inboxes for each brand or website. Define different access levels, business hours, and settings for each inbox.

Separate inboxes — create dedicated inboxes for each brand or website
Custom branding — different colors and settings per inbox
Team access — control which agents can access each inbox
Unified dashboard — manage all brands from a single account

Acme Corp

acme.com • 5 members

Active

Brand Two

brandtwo.io • 3 members

Active

Starter App

starterapp.co • 2 members

Setup

Customer Satisfaction

Measure what matters

Automatically collect customer feedback after conversations. Track satisfaction scores and identify areas for improvement.

Automatic surveys — trigger satisfaction surveys after conversations end
Emoji ratings — simple, visual feedback that customers actually complete
Written feedback — optional text field for detailed comments
Performance tracking — track satisfaction scores per team member and team
CSAT reports — analyze trends and identify improvement areas

Easy Integration

Add to any website in minutes

Just copy and paste a simple script tag. Works with any website, CMS, or web application.

Simple Script

Add a single script tag to your website and the widget appears automatically.

SDK Methods

Control the widget programmatically. Open, close, set user data, and more.

Webhooks & API

Receive real-time events and integrate with your backend systems.

Help Center Integration

Self-service right in the widget

Connect your knowledge base to the chat widget. Customers can search for answers before starting a conversation, reducing support volume.

Embedded articles — search and read help articles without leaving the widget
Suggested answers — automatically suggest relevant articles based on the query
Deflect tickets — reduce support volume by helping customers help themselves

Ready to add live chat?

Start engaging with your website visitors in real-time. Set up in minutes, customize to match your brand.

Start free trial

Free for 15 days. No credit card needed.