Conversation Reports
Get detailed insights into your conversations
Track important metrics like first response time, resolution time, and conversation volume. Understand how your team is performing and where to improve.
Measure what matters
Track key performance indicators for your conversations.
Key Metrics
Easy-to-understand data
Chatwoot constantly calculates and updates your metrics in the background. See exact figures at a glance, and view performance over time with bar graphs.
- Track total conversation volume
- Measure first response time
- Monitor resolution time
- See resolution count over time
- View trends with bar graphs
Flexible Filters
See only what you want
Set custom date ranges, choose specific metrics, group your data by day, week, or month, and enable business hours filtering for accurate insights.
- Set custom date ranges
- Group by day, week, or month
- Enable business hours filtering
- Download reports for analysis
- Select specific metrics to view
Start tracking your conversations
Get detailed insights into your conversation metrics and improve your customer experience.
Start free trial
Free for 15 days. No credit card needed.