Organize contacts and conversations with labels
Categorize contacts and conversations with custom labels for easy filtering, reporting, and team collaboration. Find what you need instantly and track metrics by category.
Simple yet powerful organization
Create labels once and use them across all your contacts and conversations for consistent categorization.
Create and customize your labels
Set up labels once and use them forever. Name your labels, add descriptions, and choose distinct colors to make them easy to identify at a glance.
- Create unlimited labels with custom names
- Add descriptions to clarify label usage
- Choose from a wide range of colors
- Edit or delete labels anytime
- Labels apply across all inboxes
Create New Label
John Doe
john@company.com
Apply labels in one click
Once you've created your labels, they appear in every conversation and contact sidebar. Simply click to apply one or more labels to organize your data.
- One-click label application from sidebar
- Apply multiple labels to contacts or conversations
- Labels visible to all team members
- Search and filter by label instantly
- Bulk apply labels to multiple items at once
Get insights from your labels
View detailed reports for each label from your dashboard. Track conversation volume, response times, resolution times, and more to understand what your customers need most.
- View conversation count per label
- Track First Response Time by label
- Monitor Resolution Time trends
- Export label reports as CSV
- Compare labels over time periods
Label Report: feature-request
89
Conversations
142
Messages
2m 34s
Avg. First Response
4h 12m
Avg. Resolution
Conversations over time
Common ways to use labels
Organize your contacts and conversations in ways that make sense for your business.
bug-report
Track product issues and bugs reported by customers for your engineering team.
feature-request
Collect and organize customer feature requests for product planning.
new-customer
Identify conversations with new customers who may need extra attention.
billing
Route billing-related conversations to your finance team.
urgent
Flag high-priority conversations that need immediate attention.
sales-lead
Mark potential sales opportunities for your sales team to follow up.
Find anything instantly
Labels make it easy to filter and find exactly the contacts or conversations you're looking for.
Quick filters
Filter contacts or conversations by any label to see only what matters right now.
Search by label
Combine label filters with search to find specific contacts or conversations across your data.
Team visibility
Everyone on your team sees the same labels, making handoffs and collaboration seamless.
Get organized today
Stop losing track of important data. Use labels to categorize, filter, and report on contacts and conversations.