Support customers on TikTok from your inbox
TikTok Business account integration is coming to Chatwoot. Soon you'll be able to manage DMs from your TikTok audience in your unified inbox - engage with the next generation of customers.
TikTok support made simple
Everything you need to engage with your TikTok audience.
Engage with the TikTok generation
TikTok has over 1 billion monthly active users. Your customers are discovering products through videos and reaching out via DMs. Be there when they do.
- Connect with Gen Z and Millennial customers
- Respond to product inquiries from viral videos
- Convert TikTok engagement into sales
- Build relationships with your TikTok community
- Support customers where they discover you
TikTok by the numbers
Monthly active users
Fastest growing social platform
Average daily time
Highly engaged audience
Discovery purchases
Users buy products found on TikTok
Supported message types
48-hour reply window from customer's last message
Handle DMs and video responses
When customers DM you after seeing your content, those messages flow directly into Chatwoot. Respond quickly and convert interest into sales.
- Receive DMs from TikTok in Chatwoot
- See when customers share your videos
- Reply with text and images
- 48-hour window to respond
- Messages sync automatically
TikTok alongside all your channels
TikTok DMs appear in the same inbox as Instagram, email, and live chat. Your team sees the complete customer history regardless of which channel they use.
- All TikTok conversations in your team inbox
- See customer history across all channels
- Apply labels, assign agents, use automations
- Same workflow as Instagram and email
- No need to switch between apps
@zoe_styles
TikTok · 3 conversations
Is this still available? I saw it in your video!
Yes! It's still in stock. Would you like me to send you the link to grab one? We also have a 10% discount for TikTok followers!
AI-powered TikTok responses
Captain helps your team respond faster on TikTok. It suggests replies that match the casual, friendly tone TikTok users expect, and handles common questions automatically.
- AI suggests casual, TikTok-friendly responses
- Auto-respond to common product questions
- Quick replies for viral video inquiries
- Smart handoff to human agents when needed
Team features for TikTok
Collaborate effectively with your team on TikTok conversations.
Agent Assignment
Route TikTok conversations to the right team members automatically or manually.
Private Notes
Add internal notes to conversations that customers can't see. Great for handoffs.
Canned Responses
Save and reuse common replies. Respond to FAQs in seconds.
Labels & Tags
Organize conversations with labels. Filter and find specific chats easily.
Automations
Set up rules to auto-assign, label, or respond based on message content.
Reports
Track response times, resolution rates, and team performance on TikTok.
TikTok integration is coming to Chatwoot
Be the first to manage DMs from your TikTok audience in your unified inbox.