Canned Responses Library by Chatwoot

Hi, My name is [your name]. How can I help you today?

Hello [customer name], welcome. How may I help you?

Hi, how are you? What can I help you with?

Good Morning/afternoon/evening, thanks for contacting our support desk. Can you describe your issue?

Hey [customer name], thanks for visiting. I'll be your help today. Can you describe your issue?

Hello/Hi [customer name]. How're you doing?

Hey [customer name]. What do you need assistance with, today?

Hey [customer name]! Happy to see you again. How can I help you?

Hello again. How was your weekend? Would you like to pick up where we left off last time?

Hi there, welcome back. Did you get a chance to try out the solution we discussed about?

Hi [customer name]. Nice to see you again! How can I help you today?

Hey [customer name], great to hear from you again. What brings you back?

Hi [customer name]. I hope you're happy with our product/service so far. What would you like to discuss today?

Welcome to [company name]'s chat. This chat may/would be recorded for the internal training process.

Thank you for contacting [company name]. I am [your name] and I would like to tell you that this chat may/would be recorded for the internal training process.

Hi there! Thanks for stopping by. Please know that our chat may be recorded for internal training purposes.

Hi [customer name]. Thanks for visiting. I want to let you know that this chat will be reviewed for quality assurance purposes and, if necessary, followed up.

Hi [customer name], welcome. Please be aware that this chat will be reviewed for quality assurance purposes.

Could you give me some extra details before we continue?

Would you mind providing some additional information before we continue?

Can you please provide some additional information first?

If it's all right with you, we'll need to collect a little bit more information before proceeding to the next steps.

If you don't mind, I need some more information from you.

To help you assist better, could let me know about ...

To serve you better, we'll need to verify some of your information.

In order to meet your needs, we'll need some additional information from you.

I am glad you are interested in [requested information]. Please tell me the details of your request, and I will do my best to provide you with whatever information you need.

I can certainly help you with that. Please send me [requested information] and I'll get back to you as soon as possible.

For security reasons, I need you to verify your identity so we can proceed. Can you tell me [requested information]?

In order to complete your request, I need you to tell me [requested information].

I'm sorry for the confusion. We are unable to handle that kind of inquiry here. Would you like me to transfer you to another department?

I'm sorry, but we don't handle that kind of inquiry here. Would it be alright if I transferred you to the right department?

I'm afraid we cannot help you with that issue. Would you like me to transfer you to someone who can?

I apologize for the confusion; I'm not sure how to help with that issue. Perhaps someone else can assist you?

I'm sorry, but I am not equipped to answer that. But [agent's name] from the [department name] department should be able to help you. I can connect you with them.

Let me transfer you to the [department name] department. [Agent's name] from that department will be able to help you.

Based on the details you've provided, my colleague would be able to best meet your needs. Can I connect you with them?

I can put you in touch with [Agent's name] from our [department name] department. He'll be able to help you with this.

I'll ask him to join this chat now. He's in [department name] so he's the best person to talk with about [customer's issue].

I will invite [Agent's name] to this conversation. He works in [department name] and would be the best person to talk with about [customer's question or issue].

I'll transfer you to [Agent's name] from the Sales team. He will walk you through the product demo, and answer all of your questions. Does that work?

Let me look that up for you.

I'll see if I can find out for you.

Let me find out the answer to that question for you.

I'll have to look into that. Can you allow me a couple of minutes?

I'll need to check about that. Can I get back to you?

I'm sorry, I don't have that information right now. May I put you on hold for a few minutes? I will get back to you as soon as possible.

I'm sorry, but I don't have that information. May I put you on hold while I consult with the manager? I'll get back to you as soon as possible.

I apologize, but I'm not sure if I have that information. May I please have your email address or phone number? I will look into this with our [department name] department and get back to you as soon as possible.

Unfortunately, I don't have that information. Can I have your contact info? I will check with Accounting and get back to you as soon as possible.

We apologize, but all of our agents are busy at the moment. Please hold for a few minutes and we'll be with you shortly.

We're sorry, but all of our agents are busy right now. One of them will be with you as soon as possible.

We're sorry to keep you waiting. Your patience will be rewarded soon.

There are currently [number] customers ahead of you in line. We'll respond as soon as we can.

An agent should be free to assist you very shortly. We request you to hold for a few more minutes.

Thank you for your patience. We'll be with you very shortly.

You've been added to the queue. Someone will assist you as soon as possible. Leave your email ID in case we miss you!

Would you mind holding for a few minutes while I check with our Engineering team?

Let me check with our Shipping department and get back with you.

I'll need to check that with the concerned department. May I put our chat on hold for a few minutes?

Please wait one moment while I check on your account.

I'll be right with you. One moment, please!

I'll just go through the details quickly. Can I put you on hold?

I'll only need a moment to get the information you requested. Can I put you on hold?

Let me just check a few things, and then I'll get back to you.

If you don't mind holding for a moment, I'll review your information and get back to you shortly.

I will need to put you on hold for a few minutes while I check that out for you. Would that be ok with you or would you prefer I call/email you back with the details?

I am sorry about your [customer's issue]. Could you please give me a few moments to speak with my manager and see how we can fix this for you?

We apologize for any inconvenience [customer's issue] has caused you. Let me share a fix about that ASAP.

I'm sorry you're having trouble with that. Let me see if I can help in any way.

I'm sorry to hear about your problem. I'll share a solution with you in a few minutes.

I get how you're feeling, and I'm sorry to hear about your bad experience. Let me help you with this right away.

I understand how frustrating this must be for you. Let me take care of this right away.

I'm sorry about your poor experience with your purchase. What can we do to make things right?

I am sorry about the experience you had. We want to provide the best services to our customers. Can I offer [offering] to compensate for your time?

I'm sorry, but we don't support that right now. Let me see what else I can do for you.

We don't have that functionality right now. But, I can offer you an alternative solution.

I am sorry but that won't be possible in our product right now. You can raise a feature request.

We apologize that you've experienced this inconvenience, but we do not have a feature like that at the moment. We do intend to add it with the next release, and we can notify you when it has been done. Would you like to receive an email update when it's ready?

Sorry, we don't have that feature yet. We do intend to add it by next quarter, though. Would you like to be notified about the same?

We're sorry, but we don't have the capacity or expertise to handle something of that scope. Here are some other things you could try: …

I'm afraid we can't help with your request; however, I can offer you this alternative: …

I'm sorry, but we're unable to meet that request at this time. May I suggest [solution] as an alternative?

I am sorry to hear you are dissatisfied with your purchase. We hope we can resolve this issue for you.

I am deeply sorry to hear about your experience with our product. Can I request you to accept [reward] as compensation?

I apologize for the experience. I have raised a ticket for that. Please wait for the next email from us.

I'm sorry this has happened. I understand your frustration, and I will do my best to help you solve the problem.

I understand your frustration, and I'd like to help you resolve this.

May I suggest/request that you try the [solution] for the [problem]?

I'd like to recommend a solution that meets your requirements better.

I recommend the following solution. Do you have any questions around it?

Our clients have seen better success with [solution]. Would you like to know about it more?

My apologies but we can't do that right now. However, I can provide you with [alternative solution]. Is that okay?

Hey [customer name], we are still working on resolving your issue. We will be sure to drop you an email once we have a solution. Thanks for your patience.

Hey [customer name]. Looks like we missed answering your chat. Our sincere apologies. Can we help you with something today?

[Customer name], we haven't been able to find a solution to your issue yet. Kindly allow us another day's time. We appreciate your understanding.

I'm sorry, but you've reached the wrong company. This is … and we are not affiliated with … .

I am afraid you've contacted the wrong company/help desk. I request you to check again.

Hey there. Looks like you've reached the wrong place!

Hey there, you've reached the live chat support for [your offering]. If you've reached here by mistake, we recommend you that you re-check. Thank you!

Oops! Looks like you've reached the wrong organization!

[Customer name], do you have any other questions I can assist you with today?

Can I do anything else for you? As discussed, I'll do [whatever was decided] and follow up with you tomorrow.

If you have any other questions, please feel free to drop a hi at any time. Thanks for your time. Good-bye.

If you have any further questions, please don't hesitate to contact us again. We're always happy to help. Have a good day!

Thanks for your time today. Feel free to contact us again in case you need our help.

Thank you for using our chat service. We hope to hear from you soon. Have a great day!

Thanks for chatting with us today. We hope to hear from you soon! Have a good day.

Thanks for chatting with us. We appreciate your business and look forward to hearing from you soon.

Thanks for your time. I'm glad I could help you. Have a great day!

Thank you for using our live chat service. I will now end this session. If you have any more questions, please don't hesitate to let us know. Have a great day!

Thank you for contacting us. I am now ending this chat. If you have more questions, please let us know. Have a nice day!

I am glad to have resolved your issue. If you found my service helpful, I'd appreciate it if you leave a positive review.

We're happy to have resolved your issue. Leave us a feedback/rating to help us improve our services further!

Thanks for letting us know about the issue you had. We're glad we could help! Please let us know how else we can improve by leaving a review.

We are glad to have solved your problem. Please leave us a rating so that we can keep improving our service to you.

Looks like you're browsing around. Can I/we help you find something?

It's been a while since you last checked your shopping cart — are you ready to check-out, or do you need some help finding something else?

Hey [customer name], I'd like to tell you about our limited time deals over the products/services that interest you the most.

We'd like to offer you a discount on [product]! Would you like to take advantage of our limited period deal?

Hey there! If you are buying [product or service] today, use the coupon code and get a 20% discount. Here are the details.

You're in luck. The price on [Product] just dropped!

Hey there! It seems like you haven't found what you were looking for. Can I help you with something?

Hey there, I am available to talk about your requirements right now. Hit me up!