Changelog: Week of December 18
Shivam Mishra
Published on
1 minute read
Exciting updates are here! We've launched version 3.16.0, packed with new features that bring us closer to v4.0. Here are this week's highlights:
🤖 Captain Copilot (alpha)
We’ve launched Captain Copilot in alpha, enabling agents to interact seamlessly with the knowledge base and access relevant questions right alongside the conversation screen. Responses can also be used with a single click. This feature will be widely available in version 4.0.
💬 Create conversations directly using an email or a phone number.
Previously, starting a new conversation required navigating to the contacts page, finding the contact, and initiating the chat from there—a lengthy process. Now, it’s much faster. You can start a conversation directly from the sidebar, and if the contact doesn’t exist, simply enter their email or phone number to create one and send a message instantly.
📊 Improved reports UI
We've given a fresh coat of paint to the reports pages as well, the changes bring the the reports UI in line with the new design.
🎥 Arcade support in help center
Arcade, a popular video software for sharing interactive product demos, can now be embedded directly into your Help Center articles. Simply paste the link, and we’ll automatically display it perfectly on the published page.
Other improvements
- Ability to lock conversations to single thread in API channels
- Allow removing labels from the contacts page