Changelog: Week of June 10

Here are the main updates from the last week.

⭐️ CLI Support for installation on Ubuntu 24.04 LTS

(Contributed by André J)

The cwctl Command Line Tool now supports self-hosted installations on Ubuntu 24.04. You can run commands to restart, or upgrade, just as you would with Ubuntu 22.04 or 20.04 installations.

💬 Update on Reports: Calculation of First Response Time

Previously, the first response time calculation was based on the assignee of a conversation. This assumed that agents would first assign the conversation to themselves and then respond. However, many customer support agents often respond before assigning the conversation to themselves, leading to inaccuracies in report generation.

In the latest update, we've revised the logic to consider the individual who sent the message, rather than the assignee.

⛺️ Disable the "new message" dialog in the widget

The ability to disable the notifications on the widget was request from the community for a long time. Now you can disable it easily using the SDK configuration. To disable the new message notifications, you can use the following configuration.

window.chatwootSettings = {
  showNotificationPopup: false,
  // .. Other options.
}

Other updates:

• Resolved issues related to font size and spacing in the article editor. The editor now follows the typography used on the original article page in the help center.
• Fixed typos in Round Robin Service files (Contributed by Ikko Eltociear Ashimine)
• Added support for search functionality in the drop-down menus during linear issue creation. Now, you can search for a label, team, or status.