Font Scaling, Captain AI improvements & more

We’ve been working hard to make Chatwoot even better over the past few weeks. Here’s a quick look at what’s new and what's changed.

🔠 Ability to change UI font size

Chatwoot now lets you customise the UI scaling by adjusting the font size! We heard feedback that the UI density wasn't ideal on all screens, especially for folks on lower resolution displays. This update addresses that: choose a font size from the 6 available options that works best for your display and comfort. We've ensured the UI scales smoothly, so you'll have a great experience no matter what you pick.

⚙️ Linear Integration

We've made connecting to Linear easier! Instead of using an API token, you can now connect with OAuth. It's a simpler, faster process—just connect with a click.

Try the integration out and let us know if you have any suggestions or feedback

🤖 Captain & Copilot

One less step in using Copilot

Based on your feedback, we've made a key change to Captain AI! You can now use Copilot independently, without needing to enable the Captain bot on an inbox first. Previously, connecting an inbox was a prerequisite.

Now, after creating an inbox, agents have the flexibility to choose which assistant they want to engage with. We've already seen significant productivity improvements internally with this new setup, and we're eager to see how it helps you provide better and more effective support to your customers.

Bulk Actions in FAQs

One of the greatest features of Captain is that learns and evolves over time. One way it does that is by generating FAQs from resolved conversations. Approving these suggestions one by one can be time-consuming, especially for high-volume teams. Now, you can approve FAQs in bulk with a single click

Citations Support

Captain responses now include citations with links to the sources of information. This makes the responses more reliable and helpful for both your agents and customers. Agents can quickly verify details, and customers can explore further if needed, saving time and reducing follow-up questions

Fixes and Improvements

• You'll now be able to filter conversations based on priority.
• Your chosen sort order is saved and will persist, even if you refresh the page or access it from another device.
• You can now mark a conversation as read from the context menu (right-click) in the conversation list.