[v2.10.0] Draft replies, hotkey preferences, and more

Hricha Shandily

Hricha Shandily

Published on

1 minute read

Hi, there. Chatwoot v2.10 is live. This release focuses on making working with Chatwoot more efficient. Here is a brief of what's new:

šŸ˜© Never lose your drafted messages

If you're composing a reply or sending a private note to a teammate and leave the screen or even refresh the pageā€“ā€“your text will be right where you left it. Chatwoot shall save the data and preserve your unsent messages as drafts.

draft replies in chatwoot

šŸ’¬ Choose a hotkey to send messages

How do you like to send your messages? Enter or Cmd/Ctrl+Enter?

Whatever your choice is, you have the option of keeping it. Update your Hotkey preference from your Profile Settings.

hotkeys

āš”ļø [Shortcut] Create canned responses from the chat window

If you have sent a message and realized you want to save it as a canned response, you can do it instantly. Click on the three dots beside the respective message, and select "Add to canned responses". This will open a pop-up for you, where you can give a short code and press Save. Your canned response will be created.

shortcut to add new canned responses in chatwoot

šŸ”† Other updates and improvements

  • Better @mention UI
  • Improvements to the Help Center module
  • Performance improvements
  • Numerous API enhancements and bug fixes

Thanks to @ChamathKB, @civilcoder55, @jordan-brough, @KubesDavid, @marcelstoer, @geophilusd, @nosovk, @simonpankovski for the contributions.