[v2.12.0] Unattended conversations view, Mark as unread, and more.

Hricha Shandily

Hricha Shandily

Published on

2 minute read

The new Chatwoot v2.12 is here. Here is your brief:

👀 View your unattended conversations

On your dashboard, you'll find a new view called "Unattended". This will list down all your conversations that haven't been responded to.

Currently, this view only shows conversations that haven't received the first response. It does not show the ones waiting for a second or later response.

unattended conversations view in chatwoot

✉️ Mark as unread

Now you can mark your opened conversations as unread. Right-click on a conversation and select the first option from the context menu that reads "Mark as unread".

mark conversations as unread in chatwoot

🟢 Mark yourself as online

Until now, if you closed the Chatwoot app or window, you would automatically be marked as offline. Now you can choose to stay online even when you're not using the Chatwoot app. Just disable the option "Mark offline automatically" from your Profile Settings.

mark offline automatically in chatwoot

🥷 Run campaigns on wildcard URLs

Now you can trigger your live chat campaigns on not only exact URLs but wildcard URLs too. A wildcard URL is a type of URL that lets you give wildcard entries to various params, like subdomains or sub-directories, to the URL.

Just add a special character like * or *. to your URL, and your campaigns will be triggered on all the URLs matching the criteria. Read this document to learn how to create and add wildcard URLs to your Chatwoot campaigns.

📧 [Self-hosted] Use Postfix to manage emails

If you are using the self-hosted version of Chatwoot, you can now use the Postfix app (also self-hosted) to send and receive emails. This eliminates the reliance on installing third-party email providers.

👔 Other updates and improvements

  • Message Delivery and read status for WhatsApp Channel
  • Ability to create and configure agent bots from UI
  • Ability to lock conversations to a single thread for supported channels
  • Ability to search in emoji selector
  • New language: Latvian
  • Numerous bug fixes and enhancements

Thanks to @clairton, @giquieu, @jordan-brough, @civilcoder55, @smartdev58 for the contributions.

P.S. Have you claimed your coupon code yet? Santa is running (literally) all around the Chatwoot website with your gift. Merry Christmas! 🎅