[v2.13.0] Video calling, Microsoft support, template variables, and more.

The new Chatwoot v2.13 is here. This release focuses on improving the capabilities of various inboxes. Here is your brief:

Video call your customers  

Chatwoot has partnered up with Dyte to provide a seamless video calling experience. To use, setup the Dyte integration from the Applications tab.

Microsoft is now a natively supported email provider

Now, you can directly connect your Microsoft inbox as an email channel, with only a couple of clicks. This removes the need for manual setup of email inboxes.

Use template variables for a more effective communication

Now you can create dynamic messages with the help of template variables. These are placeholder values created like this: {{variable}}. They can be used to hold specific information, such as a customer's name or order number, into messages. Utilize your template variables in your canned responses as well as text editor.

Longer audio messages for WhatsApp inbox

You can now send longer audio messages in WhatsApp inbox, up to 15 minutes in length.

Intuitive location messages in Telegram inbox

Your customers can now share their location through the Telegram inbox.

Other updates and improvements

• Numerous bug fixes and enhancements.

Thanks to @giquieu, @drexlma, @civilcoder55, @ooooooo-q, @matuszewskijan, @iprithvitharun, @jordan-brough for the contributions.

P.S. Join us for Chatwoot Connect on 31 January to watch a demo of everything new at Chatwoot, and interact with the team.