To access notification settings, open your profile settings from the profile menu on the sidebar. Here, you’ll find all settings associated with your profile, including configurations for audio, email, and push notifications.
Note: These settings apply to your profile only and do not change settings globally.
Audio Notifications
Audio notifications are available when you have Chatwoot open in the browser. They are sent immediately, based on your chosen settings.
Here's an overview of each of these settings
Alert tone
At the moment you have five options, you can hear them by pressing the preview button. You can select either of these depending on your preference.
Alert events for conversations
You can select any of the three options available.
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My assigned conversations: Alerts only for conversations assigned to you.
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Unassigned conversations: You'll get alerts for conversations which have no assignee
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Open conversations assigned to others: Alerts for conversation assigned to your peers, but not you. This also excludes any unassigned conversations.
For agents it's best to enable audio notification for assigned conversations only. This will ensure you do not miss important messages while reducing the amount of distractions compared to enabling notifications for all messages. For managers, you can select, Assigned + Unassigned, that way, you can stay on top of your chats as well as conversations waiting to be assigned. Selecting all three options will give you alerts for all incoming messages.
Note that audio notifications work only when Chatwoot is open in the browser. In case you wish to get notified of any activity even when the app is not open, you can enable "Push notifications". This is explained in detail further on this page.
Alert conditions
This determines when the alert is actually triggered, this allows more granular control helping you cut distractions or stay on top of your conversations.
The following are the two conditions available to you.
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Send audio alerts only if the browser window is not active.
Ideal for minimizing distractions while attending to active conversations. -
Send alerts every 30s until all the assigned conversations are read.
For teams with strict SLAs, this option will keep notifying you every 30 seconds if there are unread conversations, ensuring you stay at the top of each of them and attend them in a timely manner.
By default, none of these are selected as audio notifications are disabled, however we recommend enabling the first option to send audio notifications if the browser window is not active.
Push Notifications and Email Notifications
Chatwoot will send you notifications about new events with Push Notifications on your browser and the mobile app, as well as email based on your preferences. We recommend enabling the notifications for assigned and mentioned as shown in the screenshot below
Enabling push notifications in the browser
For the app to be able to send you push notifications, it needs to seek permission from your browser. To enable push notifications you can click on the toggle "Enable push notifications for your browser so you’re able to receive them" it should prompt you for permission.
You need to allow this, in case the prompt does not show up, this could mean that the permission is blocked already, or disabled by default. You can follow this guide to ensure notifications are enabled for your browser. Once enabled, the push notifications can be toggled on correctly.