How to setup an Instagram channel?

If you are using a self-hosted Chatwoot installation, please set up your Instagram app as described in is this guide.

For the cloud version of Chatwoot, please follow this guide.

Prerequisites

Before bringing your Instagram inbox to Chatwoot, you need to make sure that you have a Business Instagram account. Set up a Business Instagram account if you don't have one. This guide from Instagram will help you do the same.

How to create an Instagram inbox in Chatwoot?

Step 1. Go to Settings → Inboxes → “Add Inbox”.

Step 2. Click on the "Continue with Instagram" button.

Step 3. Enable "Access and manage messages" and click on allow button to continue the authorisation

Step 5. "Add agents" to your Instagram inbox.

You have successfully created an Instagram inbox. Whenever a customer sends a message to your Instagram account, you will be able to see and reply to it in Chatwoot.